Shyanne Wertz
Elizabethville,PA
Summary
Dedicated paraprofessional skilled in classroom management, effective communication, and supporting students with special needs. Committed to fostering a respectful learning environment through positive behavior reinforcement.
Overview
5
5
years of professional experience
Work History
Paraprofessional
Upper Dauphin Area School District
Lykens, PA
10.2024 - Current
- Facilitated small group instruction to reinforce learning objectives and improve retention.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
Lead Sales Associate
Dollar General
Berrysburg PA
09.2021 - 08.2024
- Trained and mentored new sales associates, enhancing team performance and customer service skills.
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, conducting regular audits to maintain stock accuracy and availability.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Education
Bachelor of Science - Criminal Justice
Liberty University
Lynchburg, VA03-2026
Associate of Science - Criminal Justice
Harrisburg Area Community College
Harrisburg, PA04-2024
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Calm and patient demeanor
- Teacher support
- Patient
- Classroom support
- Special education
- Teacher assistance
- Classroom management
- Small group instruction
- Group and individual instruction
Timeline
Paraprofessional
Upper Dauphin Area School District
10.2024 - Current
Lead Sales Associate
Dollar General
09.2021 - 08.2024
Bachelor of Science - Criminal Justice
Liberty University
Associate of Science - Criminal Justice
Harrisburg Area Community College