Hi, I’m
Shyanne Hatton
Salt Lake City,Utah
Summary
I am a goal-driven, enthusiastic individual with valuable and extensive experience in customer service, patient care and administrative responsibility. Possessing uncompromising work ethic, time management, organization and prioritization qualities. I maintain myself at the highest levels of professionalism at all times and desire to do what is best for the company as well as for the customer/client.
Overview
9
years of professional experience
Work History
Gateway Aesthetic Institute and Laser Center
Patient Coordinator
2018.03 - Current (6 years & 6 months)
Job overview
- Daily reconciliation of profits, deposits and returns, pulled monthly, and bi-quarterly reports for corporate
- Managed employee time-sheets and payroll
- Improved overall customer service and engagement
- Directly addressed patient concerns, resolved complaints and answered account-related questions.
- Provided leadership and mentorship to new hires
- Collaborated with cross-functional teams to achieve project objectives.
- Assisted personnel with day-to-day marketing tasks and coordinating activities.
- Manage office email and new inquires
Sutter Health
Service Representative
2015.01 - 2017.01 (2 years)
Job overview
- Inputted information from customer calls and onsite service visits into the company's system Updating and filing patient medical records along with scheduling appointments, filling medication and submitting referrals.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
Education
University of Utah
Associates from Business Administration
01.2016
Woods Cross High School
Diploma
01.2012
Skills
- Quick Learner
- Punctual and reliable
- Excellent communication skills
- Leadership Experience
- Efficient and organized
- Excel knowledgeable
- Patient Care and Education
- Patient Outreach and Follow-Up
- Program Oversight
- Office Administration
Timeline
Patient Coordinator
Gateway Aesthetic Institute and Laser Center
2018.03 - Current (6 years & 6 months)
Service Representative
Sutter Health
2015.01 - 2017.01 (2 years)
University of Utah
Associates from Business Administration
Woods Cross High School
Diploma
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