Shyauna Stewart
Parkersburg,WV
Summary
Highly motivated and driven professional with a strong work ethic and positive mindset. Committed to personal growth and development, continuously striving to improve both myself and the individuals I collaborate with. Proactive and dedicated to achieving success in all endeavors.
Overview
5
5
years of professional experience
Work History
Team Lead Insurance Specialist
WVU Medicine
06.2023 - Current
- Completed insurance authorizations for various medical procedures.
- Led training programs to enhance team proficiency in Epic systems and authorization processes.
Patient and Customer Service
MyEyeDr.
08.2021 - 06.2023
- Coordinated referral scheduling, insurance billing processes, and information release requests.
- Managed team tasks including report filing and growth facilitation.
Shift Team Lead
Qdoba Eats
02.2020 - 12.2022
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Managed conflict resolution among team members professionally, maintaining a harmonious workplace atmosphere.
- Improved customer satisfaction with timely service and effective issue resolution.
- Coordinated cross-training initiatives for team members, promoting versatility in skills and abilities among staff members.
Pharmacy Technician
Fruth Pharmacy
01.2021 - 08.2021
- Processed prescriptions and handled insurance billing efficiently.
Education
High school diploma -
Marietta High School
Skills
- Epic
- EHR systems
- Insurance Verification
- Medical Coding
- CPT Coding
- Medical Scheduling
- Medical Receptionist
- Medical Office Experience
- Phone Etiquette
- ICD-9
- HIPAA
- Typing
- Customer service
- Office experience
- Computer skills
- ICD coding
- Revenue cycle management
- Organizational skills
- Microsoft Excel
- Call center
- Appointment scheduling
- Communication skills
- Records management
- Management
Timeline
Team Lead Insurance Specialist
WVU Medicine
06.2023 - Current
Patient and Customer Service
MyEyeDr.
08.2021 - 06.2023
Pharmacy Technician
Fruth Pharmacy
01.2021 - 08.2021
Shift Team Lead
Qdoba Eats
02.2020 - 12.2022
High school diploma -
Marietta High School
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