Shyell Escobar

• Lead post-solar construction projects to ensure quality, timely completion, and client satisfaction.
• Developed and manage construction schedules, coordinating with stakeholders for efficiency.
• Monitored project progress and costs, approving subcontractor invoices.
• Ensured SLA compliance across teams and inspect completed projects for quality.
• Oversaw insurance claims and maintain project documentation.
• Analyzed and optimize business processes, providing feedback for improvement.

• Assist team agents with account inquiries and follow up on manager requests.
• Train new agents and provide ongoing motivation to achieve team goals.
• Lead the team in the absence of the supervisor.
• Coordinate with R&R techs and District Performance Managers in the region, attending weekly
meetings for updates and communication.

• Prioritize accounts over 365 days old.
• Collaborate with team to assist customers.
• Schedule appointments as needed.
• Manage breach status for non-compliant customers.
• Conduct outbound calls and address escalated concerns.

• Update weekly sheets and manage inbound/outbound calls for scheduling solar panel appointments.
• Assist department agents with account inquiries and handle legal or escalated customer issues.
• Monitor area chats, providing support to agents with account questions.
• Review regional backlogs, closing completed jobs as necessary.

• Taking inbound and outbound calls
• Assisting customers with getting updates on their accounts
• Confirming Scheduled R&R appointments
• Scrubbing Cases for case managers

• Ability to manage schedules, appointments, and calendars efficiently.
• Proficient in handling multiple tasks and prioritizing them effectively.
• Strong verbal and written communication abilities for interacting with clients, suppliers, and team members.
• Professional email and phone etiquette.
• Keen eye for detail to ensure accuracy in orders, deliveries, and administrative tasks.
• Strong proofreading skills for documentation and correspondence.
• Ability to manage and allocate time effectively to meet deadlines.
• Skilled in coordinating logistics and ensuring timely delivery schedules.
• Basic understanding of different types of alcohol, including wines, spirits, and beers.
• Ability to make recommendations or provide information about products to clients.
• Basic understanding of financial processes such as invoicing, budgeting, and expense management.
• Ability to assist in financial tracking and reporting.