SHYKIRA BENNETT
Greenville,NC
Summary
To secure employment within a field that will challenge me and allow me to fully utilize my education, skills, past experience while also making a significant contribution to the success of the company. I have a naturally ability to communicate effectively with a wide range of people. I'm committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Greenville, NC
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Technical Support Agent
Focus Services
Greenville, NC
03.2023 - 01.2024
- Documented all transactions and support interactions in the system for future reference and addition to knowledge base.
- Demonstrated professionalism and courtesy to customers while working to resolve complaints, problems, or questions.
- Interacted with customers and responded to their questions via phone.
- Customer service
- Collections
Overnight Stocker
Walmart
GREENVILLE , NC
07.2022 - 03.2023
- Used dollies and pallet jacks to unload and organize merchandise for delivery trucks.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Education
High School Diploma -
DH Conley
Greenville, NC06-2021
Skills
- Customer advocate
- Fast learner
- Strong Communication
- Technical support
- Time management
- Balance Multiple Tasks
- Business to Business
- Customer Satisfaction
Timeline
Customer Service Representative
Wells Fargo
01.2024 - Current
Technical Support Agent
Focus Services
03.2023 - 01.2024
Overnight Stocker
Walmart
07.2022 - 03.2023
High School Diploma -
DH Conley
Similar Profiles
PATRICIA M. SCHERERPATRICIA M. SCHERER
Regional Bank Private Banker II at Wells Fargo Bank / Wells Fargo AdvisorsRegional Bank Private Banker II at Wells Fargo Bank / Wells Fargo Advisors
Andrew S. HollenbachAndrew S. Hollenbach
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
J WhiteJ White
Lube Technician at Loves Travel StopLube Technician at Loves Travel Stop