Shyla McRae
Brooklyn,USA
Summary
Objective focused on leveraging communication, organizational, and customer service skills to enhance efficiency and drive success within an organization
Overview
10
10
years of professional experience
Work History
Clerical Clerk
NYCHA
New York, NY
08.2023 - 11.2025
- Provided front desk reception and customer service to employees and visitors.
- Scanned, organized, and uploaded new hire and existing employee documents.
- Prepared new hire packets and retirement packets in accordance with agency procedures.
- Assisted employees with timekeeping issues to ensure accurate payroll processing.
- Managed administrative tasks to support HR operations and workflow efficiency.
Clerical Assistant
Mendoza Agency
Edgewater, NJ
01.2021 - 08.2023
- Typed, formatted, and edited business correspondence and internal documents.
- Organized and maintained physical and electronic filing systems.
- Scheduled and coordinated meetings, prepared agendas, and arranged meeting spaces.
- Managed incoming calls, messages, and routine inquiries with professionalism.
- Sorted and distributed incoming mail; prepared documents for courier pickup.
- Screened visitors, answered questions, and escorted individuals to meetings.
- Provided comprehensive administrative support across multiple departments.
- Maintained an activities calendar and scheduled appointments efficiently.
Child Care Provider
Judith's Day Care Center
Brooklyn, NY
06.2015 - 09.2020
- Prepared and served meals for two children in accordance with dietary guidelines.
- Managed daily schedules including school, activities, and extracurricular programs.
- Organized educational games, reading time, and structured play activities.
- Assisted with homework, academic tasks, and school readiness skills.
- Conducted light housekeeping and meal preparation as needed.
- Communicated regularly with parents regarding weekly plans and child progress.
Education
Music Study Abroad Program -
London Academy of Music And Dramatic Arts
United Kingdom01.2022
Cosmetology School -
Empire Beauty School
New York, NY01.2017
High School -
Sheepshead Bay High School
Brooklyn, NY01.2016
Skills
- Document management
- Payroll administration
- Customer service
- Meeting coordination
- Filing systems
- Office organization
- Timekeeping support
- Administrative support
- Scheduling appointments
- Communication skills
- Problem solving
Accomplishments
- Academic Performance Award - High School
- Voted 'Most Likely to Succeed' - High School
- Perfect Attendance Award
- Completed Cosmetology School
- Studied Music Abroad (2022)
Volunteer Experience
- School Volunteer Program - Set design, decorations, and fundraising
- PTA Volunteer - Fundraising, event setup, attendance support
- Girl Scouts Troop Member - NYC & NJ
Timeline
Clerical Clerk
NYCHA
08.2023 - 11.2025
Clerical Assistant
Mendoza Agency
01.2021 - 08.2023
Child Care Provider
Judith's Day Care Center
06.2015 - 09.2020
Music Study Abroad Program -
London Academy of Music And Dramatic Arts
Cosmetology School -
Empire Beauty School
High School -
Sheepshead Bay High School