Shyla Patel
Summary
Detail-oriented college student with experience in customer satisfaction, leadership, and effective communication. Excels in collaborative and diverse environments, demonstrating a proven ability to quickly learn new systems and solve problems efficiently. My background in hospitality has strengthened my communication etiquette and public speaking skills, enabling me to engage effectively with diverse audiences. Seeking opportunities to apply my extensive skillset in through internships or part-time positions
Overview
3
3
years of professional experience
Work History
Clinical Internship
Johns Hopkins Medicine
06.2024 - 08.2024
- Exhibited strong teamwork abilities with various departments
- Managed various data collection projects, contributing to improving patience experience
- Participated in Johns Hopkins Medicine professional workshops and public speaking events
- Assisted in developing a supply plan to improve clinical workflow efficiency in the Intensive Care Unit
- Acquired hands-on experience patient care in problem-solving and critical thinking
- Collaborated in daily bedside critical patient care rounds with multi-disciplinary care teams
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Restaurant Hostess
Union Jacks Pub
03.2023 - 08.2023
- Greeted customers and delivered exceptional service, enhancing guest satisfaction
- Assisted with event planning and execution as a hostess, managing communications over the phone
- Answered calls and provided detailed information on services and menu options
Restaurant Hostess
Ellicott Distillery
08.2021 - 03.2023
- Communicated effectively with customers and kitchen staff to ensure high-quality service
- Maintained cleanliness and organization of the dining area during each shift
- Managed seating arrangements and customer flow during peak hours
- Ensured order accuracy before delivery, contributing to improved customer satisfaction
Education
Biology - Major and Minor in Business
Towson University
Towson, MD06.2026
Skills
- Microsoft Excel
- Microsoft Teams
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Teamwork and Collaboration
- Problem-Solving
- Quick Learner
- Creative and Resourceful
- Goal-oriented mindset
Accomplishments
Adult Level Black Belt Okinawan Karate
References
Available upon request
Interests
Writing
Music
Plants
painting
Timeline
Clinical Internship
Johns Hopkins Medicine
06.2024 - 08.2024
Restaurant Hostess
Union Jacks Pub
03.2023 - 08.2023
Restaurant Hostess
Ellicott Distillery
08.2021 - 03.2023
Biology - Major and Minor in Business
Towson University
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