Summary
Overview
Work History
Education
Skills
References
Timeline
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Shyla Wallen

Wilson,NC

Summary

Operations Technician with extensive experience in packaging, quality assurance, and process improvement. Demonstrated proficiency in SAP and Microsoft Office, combined with strong communication and leadership skills. Recognized for adaptability and detail orientation, ensuring exceptional customer service and a commitment to safety first, and quality always.

Overview

14
14
years of professional experience

Work History

Technician, Operations (Bottles)

Merck & Co.
Wilson, NC
04.2021 - Current
  • Serve as the SME for Packaging line during quality and production events
  • Lead by example in order to demonstrate how to effectively perform job tasks
  • Collaboration with various business units
  • Work with peers to ensure schedule adherence and Internal Customer Service Level metrics are met
  • Partner with Quality Assurance, Coaches and Process Improvement Engineers to resolve quality issues and investigations
  • Assist with troubleshooting equipment and process related occurrences and repair activities
  • Work closely with maintenance to setup and troubleshoot line equipment
  • Interact with Material Management Specialist personnel to resolve component issues
  • Support and provide feedback for Standard Work Instructions
  • Assist with improving current standard operating procedures by ensuring they are reflective of our continuously improving standardized practices
  • Proactively anticipate possible issues and ensure they are addressed in a timely manner
  • Perform Quality checks and equipment challenges at identified intervals
  • Ensure product is packaged to meet industry standards
  • Perform SAP, Systech, and Traksys activities and electronic batch paperwork
  • Resolve and report issues with product accountability and SAP system problems
  • Provide training to others on equipment and processes
  • Provide SAP training, Process Instruction sheet and batch paperwork training to new trainees
  • Train new employee's online clearance activities and cleaning and inspection
  • Operate high speed and manual packaging equipment to ensure that quality products were produced in a safe manner
  • Clean, inspect and setup of packaging equipment
  • Pull and stage components in preparation for packaging
  • Paper Batch Paperwork documentation

Production Operator

Merck & Co.
Wilson, NC
07.2018 - 04.2018

Pre-Pricing II Supervisor

Sanderson Farms
Wilson, NC
05.2012 - 03.2018

Production Operator

Hospira
Rocky Mount, NC
05.2011 - 05.2012

Education

High School Diploma -

Ralph L. Fike High School
Wilson, NC
06.2002

Skills

  • Skilled in Packaging Processes
  • Advanced Skills in Microsoft Office
  • Strong Team Player
  • Effective communication
  • Adaptable
  • Self-Motivated
  • Hygienic Zoning Techniques
  • Certified Training (Train the Trainer – MMD)
  • Excellent Attendance
  • Zero Safety Incidents
  • Equipment maintenance
  • Quality assurance
  • Standard operating procedures
  • Process improvement
  • SAP operations
  • Troubleshooting techniques
  • Training and development
  • Cross-functional collaboration
  • Attention to detail
  • Problem solving
  • Operations monitoring
  • Works Well Under Pressure

References

Available Upon Request

Timeline

Technician, Operations (Bottles)

Merck & Co.
04.2021 - Current

Production Operator

Merck & Co.
07.2018 - 04.2018

Pre-Pricing II Supervisor

Sanderson Farms
05.2012 - 03.2018

Production Operator

Hospira
05.2011 - 05.2012

High School Diploma -

Ralph L. Fike High School

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Shyla Wallen