Shylah Palmer
Rio Rancho,NM
Summary
Adept at fostering customer relationships and enhancing brand loyalty, my tenure at Sally's Beauty Supply underscored my ability to exceed sales targets through expert trend forecasting and personalized service. Leveraging skills in branding, marketing, and team leadership, I consistently achieved notable client satisfaction, contributing to a significant increase in repeat business.
Overview
4
4
years of professional experience
Work History
Color Consultant
Sally's Beauty Supply
3575 Nw Hwy 528 Ne #F-116, Rio Rancho, NM 87144
06.2023 - Current
- Enhanced client satisfaction by providing personalized hair color consultations and recommendations.
- Received recognition from management for consistently delivering high-quality service that exceeded both company standards and client expectations.
- Consistently met performance targets for both service volume and retail sales goals within the retail environment.
- Continuously expanded knowledge of hair color techniques through participation in professional certification programs, leading to increased versatility and adaptability.
- Assisted colleagues in solving complex color correction challenges, resulting in satisfied clients.
- Maintained a high level of customer retention by building strong relationships and ensuring consistent quality results based of recommendations.
- Promoted products to maintain color treatments to clients, making recommendations based on hair health, texture and applied services.
- Consulted with approximately 25-30 customers daily to discuss color options.
- Maintained clean sales floor and straightened and faced merchandise.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Assistant Store Manager
Suga Suga Abq
5750 McMahon Blvd NW, Albuquerque, NM 87114
05.2023 - 06.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Food Service Worker
Dion's
4101 High Resort Blvd SE, Rio Rancho, NM 87124
10.2020 - 05.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Participated in regular trainings to stay current on industry best practices and trends.
- Contributed to cost control measures by monitoring portion sizes and reducing waste.
- Increased daily sales by upselling menu items based on customer preferences.
- Utilized POS system to receive and process food and beverage orders.
Education
High School Diploma -
V. Sue Cleveland High School
Rio Rancho, NM05.2023
Skills
- Branding and marketing
- Relationship Building
- Workspace Organization
- Employee Training
- Trend forecasting
- Quality Control Procedures
- Visual Communication
- Team Leadership
- Verbal and written communication
- Time Management
- Complex Problem-Solving
- Customer Service
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Color Consultant
Sally's Beauty Supply
06.2023 - Current
Assistant Store Manager
Suga Suga Abq
05.2023 - 06.2023
Food Service Worker
Dion's
10.2020 - 05.2023
High School Diploma -
V. Sue Cleveland High School