Shylee Hedberg
Brighton,CO
Summary
Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines
Overview
7
7
years of professional experience
1
1
Certification
Work History
Paraprofessional
Carbon County School District
Price, UT
02.2024 - Current
- Provided guidance to students in the classroom setting.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
Customer Service Representative
Xcel Energy
Denver, Colorado
01.2023 - 10.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Phlebotomist
SCL Health
Denver, Colorado
07.2021 - 12.2022
- Performed venipuncture and other blood collection procedures according to established standards.
- Verified patient information prior to specimen collection.
- Processed samples accurately and efficiently.
Patient Registration Representative
STRIDE Community Health
Denver, Colorado
10.2020 - 07.2021
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Assisted with scheduling appointments, verifying benefits and authorizations for procedures.
Certified Nursing Assistant
Avamere
Brighton, Colorado
01.2019 - 06.2020
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Reported changes in patient condition to registered nurse or physician.
- Answered call lights promptly and responded to patient needs accordingly.
Hostess, Waitress, And Cook
La Estrellita
Brighton, Colorado
06.2017 - 05.2020
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
Intern
Brighton Municipal Court
Brighton, Colorado
06.2018 - 03.2020
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Proofread documents before submitting them for review.
- Supported senior staff members in the completion of complex projects within deadlines.
Education
High School Diploma -
Brighton High School
05.2020
Skills
- Excellent communication
- Teamwork
- Leadership
- Educational assistance
- Activity Planning
Certification
- Certified Nursing Assistant
- Certified Phlebotomy Technician
Languages
Spanish, Intermediate
References
References available upon request
Timeline
Paraprofessional
Carbon County School District
02.2024 - Current
Customer Service Representative
Xcel Energy
01.2023 - 10.2023
Phlebotomist
SCL Health
07.2021 - 12.2022
Patient Registration Representative
STRIDE Community Health
10.2020 - 07.2021
Certified Nursing Assistant
Avamere
01.2019 - 06.2020
Intern
Brighton Municipal Court
06.2018 - 03.2020
Hostess, Waitress, And Cook
La Estrellita
06.2017 - 05.2020
High School Diploma -
Brighton High School
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