Shyleen Masoumi
San Jose,CA
Summary
Motivated team member with strong work ethic, adaptability, and interpersonal skills. Demonstrated ability to work effectively unsupervised and learn new processes quickly. Background includes service delivery, guest issue resolution, and support for operations and training.
Overview
1
1
Language
5
5
years of professional experience
Work History
Photographer
AFRANG MEDIA PRODUCTIONS LLC
San Jose
04.2026 - Current
- Captured brand event and promotional imagery for Afrang Media Productions LLC projects.
- Photographed special events, parties, and portraits to capture memorable moments for clients.
- Reviewed shot lists and client briefs to strategically plan comprehensive photo coverage.
- Directed subjects through poses, movements, and scene adjustments during sessions.
- Advise on appropriate poses, props, and backgrounds for each shot.
- Set up cameras, lenses, lighting, and audio gear for production shoots.
- Edited images through color correction, cropping, and retouching to enhance overall quality.
- Managed file transfers, naming, and digital archiving for media assets.
- Maintained equipment, batteries, and accessories for field and studio work.
- Explained price and package details to customers.
Server/Restaurant Hostess
Chelokababi Restaurant
Sunnyvale, California
04.2024 - Current
- Served an average of 60 guests per shift, contributing to a 20% increase in customer satisfaction ratings.
- Proactively checked on guest satisfaction, leading to a decrease in complaints.
- Processed orders using POS systems with accuracy, ensuring timely service during peak hours.
- Communicated effectively with kitchen staff about customer allergies and special requests, enhancing dining experiences.
- Supported training of new servers, fostering a collaborative and efficient team environment.
Barista Supervisor
Starbucks
San Jose, ca
10.2021 - 03.2024
- Coordinated barista shifts and assigned floor tasks to ensure efficient operations at the Starbucks store.
- Oversaw customer service flow and addressed guest concerns promptly during peak periods.
- Trained new partners on beverage recipes and drink build standards.
- Prepared espresso drinks, cold beverages, and food orders using Starbucks routines.
- Managed cash handling, point-of-sale transactions, and register closings.
- Monitored inventory levels to ensure adequate stock for operations. and restocked milk, syrups, cups, and supplies to maintain optimal stock levels.
- Followed store cleanliness, sanitation, and food safety procedures.
- Supported team communication and coordinated daily opening and closing duties.
- Managed and resolved conflicts to enhance customer satisfaction. between customers or staff members in a professional manner.
Education
Bachelor of Arts - Graphic Design
San Jose State University
San Jose, CA09-2026
Skills
- Customer communication
- Conflict resolution
- Team training
- Multitasking and organization
- Visual design
- Adobe Creative Suite
- Brand identity
- Typography layout
- Digital illustration
- User interface
Languages
Persian
Native/ Bilingual
Timeline
Photographer
AFRANG MEDIA PRODUCTIONS LLC
04.2026 - Current
Server/Restaurant Hostess
Chelokababi Restaurant
04.2024 - Current
Barista Supervisor
Starbucks
10.2021 - 03.2024
Bachelor of Arts - Graphic Design
San Jose State University