Shyler Strauss
Phoenix,AZ
Summary
Seasoned Regional Manager well-versed in sales, team and business leadership. Knowledgeable of business operations in Black Rock Coffee Bar. Offering 4 years of experience and dedication to growth.
Overview
4
4
years of professional experience
Work History
Barista
Black Rock Coffee Bar
08.2019 - 11.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Assistant Store Manager
Black Rock Coffee Bar
11.2020 - 01.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Black Rock Coffee Bar
01.2021 - 10.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Regional Manager
Black Rock Coffee Bar
10.2021 - Current
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 4 locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Established team priorities, maintained schedules and monitored performance.
Education
No Degree - Business
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZSkills
- Customer and Vendor Relations
- Goals and Performance
- Employee Coaching and Mentoring
- Operational Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 40+ staff members.
- Achieved well rounded teams through effectively helping with investing into each person.
Timeline
Regional Manager
Black Rock Coffee Bar
10.2021 - Current
Store Manager
Black Rock Coffee Bar
01.2021 - 10.2021
Assistant Store Manager
Black Rock Coffee Bar
11.2020 - 01.2021
Barista
Black Rock Coffee Bar
08.2019 - 11.2020
No Degree - Business
Maricopa Community Colleges - Scottsdale Community College
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