Shylese Harrison
Baltimore,MD
Summary
Reliable and detail-oriented professional with 21+ years of experience in data entry, customer service, and administrative support. Skilled in handling sensitive information, managing schedules, and ensuring data accuracy in fast-paced environments. Proficient in remote communication tools and business software, with a proven ability to work independently and maintain productivity while working from home. Seeking a remote administrative, data entry, or customer service role.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Correctional Officer
Central Maryland Correctional Institution
Sykesville, MD
08.2012 - Current
- Maintained accurate records and prepared reports daily, ensuring data integrity and compliance with protocols.
- Transported food supplies and inmate goods from the warehouse to the correctional facility, ensuring secure and documented delivery.
- Performed thorough inspections and maintained detailed logs, demonstrating strong documentation and attention to detail.
- Communicated effectively with team members to support coordinated operations in a structured environment.
- Demonstrated ability to work independently and manage responsibilities with minimal supervision.
Optician
Penn Optical Vision Care
Baltimore, MD
02.2003 - 08.2011
- Provided outstanding customer service both in person and over the phone, handling inquiries and scheduling appointments.
- Verified insurance coverage, processed claims, and maintained accurate patient records.
- Entered prescription and order data into databases with precision and timeliness.
- Assisted in managing workflow, appointment scheduling, and administrative tasks.
- Collaborated with labs and vendors to ensure timely delivery of products and services.
Optician
Sam’s Club Optical Department
Baltimore, MD
12.2001 - 02.2003
- Accurately entered optical prescriptions and maintained detailed digital records.
- Managed a high-volume, multi-line phone system to assist customers and schedule appointments.
- Performed preliminary eye tests and coordinated patient information for efficient service.
- Supported daily office operations, including inventory control and order tracking.
Education
Certification - Integrated Business Computer Applications
TESST College of Technology
Baltimore, MD10.2001
High School Diploma - Food Service Program
Francis M. Wood Senior High School
Baltimore, MD06.2000
Certification - Child Care Development
Southwestern Senior High School
Baltimore, MD06.1999
Skills
- Data Entry (40 WPM)
- Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
- Email & Remote Communication (Zoom, Teams, Google Meet)
- Call Handling & Appointment Scheduling
- Database & Records Management
- Inventory Tracking & Documentation
- Insurance Verification & Claims Processing
- Time Management & Independent Work
Certification
HIPPA and Bloodborne Pathogens Certification
Timeline
Correctional Officer
Central Maryland Correctional Institution
08.2012 - Current
Optician
Penn Optical Vision Care
02.2003 - 08.2011
Optician
Sam’s Club Optical Department
12.2001 - 02.2003
High School Diploma - Food Service Program
Francis M. Wood Senior High School
Certification - Child Care Development
Southwestern Senior High School
Certification - Integrated Business Computer Applications
TESST College of Technology