Oustreverta Aguilera
Coolidge
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Correctional Officer
CoreCivic
Florence
07.2023 - 11.2025
- Enforced rules, supervise inmates, and ensure the safety of both staff and inmates within the facility.
- Conduct thorough searches of inmates and their cells to identify weapons, drugs, or other contraband.
- Handle emergencies and de-escalate tense situations using communication and when necessary, physical force use.
- Some roles involve booking, fingerprinting, and photographing inmates upon arrival.
Office Assistant
Radisson Hotel Group
Casa Grande
08.2022 - 06.2023
- Processes incoming and outgoing mail of event inquiries.
- Updating paperwork, maintaining documents, and word processing.
- Helping organize and maintain office common areas.
- Operate manual and computerized office system, for example filing papers and maintaining databases.
- Perform receptionist duties when needed.
- Processing payroll for employees.
- Managing accounts payable and accounts receivable.
Cycle Counter
Lucid Motors
Casa Grande
11.2022 - 05.2023
- Monitor inventory integrity by performing daily cycle counts to maintain established accuracy goals.
- Perform inventory adjustments in SAP to correct discrepancies.
- Maintain product identification such as part numbers and product identification tags and labels.
- Assisting with periodic (at least annual) physical inventory audits.
Agent/Customer Service
Western Dental & Orthodontics
Santa Ana
01.2020 - 03.2020
- Assist incoming and outgoing calls to book dental appointments.
- Documented patients dental health information, medical history and vital signs.
- Typed patient data into computer system as running their medical insurance while following privacy laws.
Customer Care/ Office Administrator
Parral Music Inc
Lake Elsinore
02.2019 - 12.2019
- Performed administrative tasks around a record label main office.
- Took incoming calls from customers to assist with pricing and booking reservations.
- Managed promotional online shop by taking orders both via phone and email.
- Maintained inventory count and interacted with vendors for restock.
Customer Service Representative
ARS/Rescue Rooter
Houston
06.2018 - 02.2019
- Performed an average of 75-100 outbound calls plus answered an average of 60 incoming calls per shift.
- My calls mainly consisted on booking customers for future services of maintenance based on their needs and availability.
- I will assist customers by answering questions and providing pricing.
- I would file in complaints and offered resolutions when available.
Waitress/Hostess/Cashier
Monterrey's Little Mexico
Humble
03.2017 - 05.2018
- Assist incoming customers via sitting them down and providing with both menu and drinks.
- Courteously deliver food and drinks.
- Assure all food arrived at a timely manner as well as assuring all needs were met.
- Partial of the time assisted as cashier for all waitresses.
Education
High School Diploma -
Humble High School
Humble, TXSkills
- Customer Care
- Receptionist
- Driving
- Administrative experience
- Bilingual (Spanish)
- Word Processing
- SAP
- Hostess
- Microsoft Excel
- Call Center
- Guest Service
- 40 wpm
- Emergency response
- Health and safety
- Communication skills
- Rule enforcement
- Inventory management
- Data entry
- Client communication
- Firearm operations trained
- Conflict resolution skills
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Timeline
Correctional Officer
CoreCivic
07.2023 - 11.2025
Cycle Counter
Lucid Motors
11.2022 - 05.2023
Office Assistant
Radisson Hotel Group
08.2022 - 06.2023
Agent/Customer Service
Western Dental & Orthodontics
01.2020 - 03.2020
Customer Care/ Office Administrator
Parral Music Inc
02.2019 - 12.2019
Customer Service Representative
ARS/Rescue Rooter
06.2018 - 02.2019
Waitress/Hostess/Cashier
Monterrey's Little Mexico
03.2017 - 05.2018
High School Diploma -
Humble High School