Shylo Drenning
Hayward,CA
Summary
Dynamic individual with hands-on experience in management, internal and external customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions, building long-lasting relationships and advancing organizational goals.
Overview
9
9
years of professional experience
Work History
Hardware Manager
Golden State Lumber + Showroom
Brisbane, CA
03.2024 - Current
- Supervised daily hardware operations to ensure optimal workflow and inventory management.
- Trained and mentored staff on product knowledge, process efficiency and equipment handling procedures.
- Implemented inventory tracking systems to improve accuracy in stock levels and reduce discrepancies.
- Led initiatives to enhance store displays, driving increased customer engagement and satisfaction levels.
- Developed comprehensive maintenance schedules to ensure optimal hardware functionality and prevent downtime.
- Organized training workshops for colleagues on new equipment installations or hardware products so employees were familiar with all sellable items.
- Established strong vendor relationships, leading to cost-effective procurement of high-quality hardware components.
- Planned and successfully executed regular Promo Events, Customer Engagement Events and Display resets.
- Trained and mentored team members on best practices in receiving and inventory management.
- Coordinated with suppliers to optimize delivery schedules and reduce discrepancies.
- Led initiatives to improve workflow efficiency, resulting in reduced turnaround times for incoming goods.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
- Organized promotional materials and marketing efforts to increase event visibility and attendance.
- Managed event logistics and operations.
Hardware Team Lead
Golden State Lumber
Brisbane, CA
04.2023 - 05.2024
- Led team in executing hardware distribution processes, ensuring timely order fulfillment.
- Trained and mentored team members on protocols and process standards.
- Collaborated with management to implement process improvements for workflow optimization.
- Resolved conflicts within the team, promoting a positive work environment focused on collaboration.
- Evaluated vendor relationships, contributing insights for better procurement decisions and cost savings.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Hardware Assistant
Golden State Lumber
Brisbane, CA
11.2021 - 04.2023
- Coordinated inventory management processes to ensure optimal stock levels and timely replenishment.
- Assisted in customer service initiatives, resolving inquiries and enhancing client satisfaction.
- Supported project management by preparing reports and tracking progress against objectives.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Volunteered to help with special projects of varying degrees of complexity.
- Successfully and efficiently facilitated stocking, receiving, order picking, cycle counts and ordering.
Sales Associate
Torrid
Chico, CA
05.2021 - 09.2021
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained visual merchandising standards, contributing to store appeal and brand consistency.
- Processed transactions efficiently, ensuring accuracy and adherence to cash handling procedures.
- Collaborated with team members to achieve sales goals through effective communication and teamwork.
- Resolved customer inquiries promptly, ensuring positive outcomes and building long-term relationships.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Tutor
San Mateo School District
San Bruno, CA
09.2017 - 05.2019
- Designed personalized lesson plans to enhance student learning and engagement.
- Implemented innovative teaching strategies to improve comprehension and retention of material.
- Assessed student performance through regular evaluations, providing constructive feedback for improvement.
- Collaborated with educators to develop interdisciplinary projects that foster critical thinking skills.
- Executed Library Events to foster a healthy learning environment for students
Education
Bachelor of Science - Sociology
California State University, East Bay
Hayward, CA05-2027
Skills
- Documentation review
- Troubleshooting
- Event Planning
- Marketing
- Inventory Management
- Proactive Purchasing
- Data Analysis
- Customer Service
- Interpersonal Relationships
- Team leadership
- People Management
Accomplishments
- Trained in AI technologies and applications to Inventory control, invoice analysis, training and team development.
- Implemented numerous training processes and drastically improved the performance and process efficiency of a 6 person team.
- Proactively purchased over 6,000 skus using metrics such as GMROI, COGS and Turns
- Formed strong relationships with the representatives of over 30 vendors.
Timeline
Hardware Manager
Golden State Lumber + Showroom
03.2024 - Current
Hardware Team Lead
Golden State Lumber
04.2023 - 05.2024
Hardware Assistant
Golden State Lumber
11.2021 - 04.2023
Sales Associate
Torrid
05.2021 - 09.2021
Tutor
San Mateo School District
09.2017 - 05.2019
Bachelor of Science - Sociology
California State University, East Bay