Wesley Fisher

-Provided hands-on technical support and troubleshooting assistance for computer hardware, peripherals, and related equipment, ensuring optimal performance and user satisfaction.

- Diagnosed and resolved hardware-related issues, guiding users through problem-solving processes and implementing effective solutions.

- Configured, installed, and maintained hardware and peripherals to ensure seamless operation and system compatibility.

- Advised customers on hardware selection, offering expert recommendations to align with their technical needs and budget.

- Supported procurement decisions, assisting users in selecting, purchasing, and upgrading equipment to enhance efficiency and productivity.

- Provided technical support for hardware, software, and network-related issues, ensuring optimal system performance and user satisfaction.

- Assessed and analyzed the impact of proposed hardware changes on overall system functionality, facilitating informed decision-making and efficient upgrade execution.

- Managed hardware procurement budgets, overseeing maintenance projects to optimize resource allocation and cost-effectiveness.

- Designed and implemented custom hardware solutions tailored to specific project requirements, contributing to the successful execution of IT initiatives.

• Gathered data from appropriate sources to assist in determining customer needs and requirements.
• Developed pivot tables and custom reports in Excel.
• Piloted an initiative that streamlined communication channels among team members, leading to increased efficiency in project delivery times.
• Integrated MS products into CRM outputs for large-scale customer campaigns.
• Worked directly with project management on document and template needs.
• Mentored junior developers to enhance their skills and knowledge of Microsoft technologies.
• Delivered impactful presentations at industry conferences, showcasing the company''s expertise in Microsoft technology solutions.
• Promoted a culture of continuous learning among peers by facilitating training sessions on emerging trends in Microsoft technologies.
• Helped customers navigate complex Microsoft licensing scenarios.
• Verified software functionality meets organizational needs.
• Promoted use of Microsoft OneNote and SharePoint for documentation management.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
• Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.