SHYLYNN JOHNSON
Corona,CA
Summary
Results-driven sales and administrative professional targeting Leasing Agent role, with expertise in customer service, prospect qualification, and relationship building. Offers strong skills in leasing and property management, including resident relations, payment follow-up, and precise documentation. Committed to enhancing resident engagement and optimizing leasing operations.
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
State Farm
06.2026 - Current
- Deliver responsive customer service by addressing questions and assisting customers in person and over the phone.
- Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.
- Resolved service requests by phone, email, and in-person communication.
- Supported sales and customer conversion opportunities by explaining relevant service options and following up on inquiries.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted State Farm policyholders with billing, coverage, and account questions.
- Guided customers through claims intake and follow-up support.
- Coordinated with agents and team members to handle customer concerns.
- Maintained customer relationships and payment follow-through by contacting customers and communicating next steps professionally.
- Processed policy changes and updated customer records in agency systems.
- Helped customers open accounts, make deposits, update information, and carry out a range of routine actions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Documented interactions and maintained organized service files for State Farm clients.
Behavior Technician
Amergis
01.2026 - 05.2026
- Supported children with special needs by actively engaging in care activities and addressing individual needs.
- Coordinated communication with other adults by sharing observations and maintaining focus on responsibilities.
- Managed daily routines with attention to detail and consistency in completing activities.
- Collected session data and documented client responses for review.
- Facilitated daily routines to promote stability and support in children's activities. and personal care during Amergis school assignments.
- Applied approved de-escalation techniques to redirect challenging behaviors in children. using approved de-escalation techniques.
- Communicated observations to supervisors and care teams.
- Maintained detailed records of sessions, including progress notes and incident reports.
- Monitored client activities to determine areas for reinforcement.
- Encouraged positive behavior through rewards and praise.
Sales & Customer Service Associate
GreatDealzForU (Warehouse)
08.2024 - 01.2026
- Supported sales and customer conversion by discussing their needs and matching available products to their preferences.
- Delivered positive customer relations, as measured by direct customer interactions and inquiries addressed, by communicating product information and assisting with purchase decisions.
- Greeted customers and delivered tailored assistance to enhance overall customer experience.
- Welcomed customers with a friendly demeanor at the store entrance.
- Collaborated with sales team members to meet and exceed group sales targets.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Temporary Administrative Support
ADP
01.2024 - 07.2024
- Sorted documents and attached checks to corresponding records.
- Organized files and assisted colleagues with document preparation.
- Reviewed paperwork and matched checks to records to maintain organized filing materials.
- Completed filing assignments every two weeks for quarterly and annual reports.
Cashier / Sales Associate; Shift Lead
Robeks Juices and Smoothies
06.2022 - 10.2023
- Delivered customer service and sales support by greeting guests, taking orders, and explaining menu offerings.
- Handled transactions accurately, as measured by cash payments processed during shifts. By operating the register and following cash-handling procedures.
- Trained new cashiers on register procedures and customer service standards.
- Resolved payment issues and corrected register discrepancies at front lanes.
- Assisted customers with returns, exchanges, and checkout questions.
- Supported efficient store operations, as measured by daily preparation and service tasks completed, by preparing food and beverages, restocking supplies, and maintaining clean work areas.
- Answered customer questions and provided store information.
- Responded to customer inquiries to provide accurate information. and provided store information.
- Cultivated collaborative relationships with team members, enhancing teamwork and communication in a fast-paced environment.
Education
High School Diploma -
San Dimas High School
San Dimas, CASkills
- Customer relations
- Sales assistance
- Payment processing systems
- Payment Processing Support
- Transaction Management
- Customer Data Management
- CRM documentation
- Recordkeeping
- Issue resolution
- Problem solving
- Attention to detail techniques
- Active listening techniques
- Verbal communication skills
- Team collaboration techniques
- Prospect qualification
Personal Information
- Work Permit: Authorized to work in the U.S.
- Visa Status: Authorized to work in the U.S.
Timeline
Customer Service Specialist
State Farm
06.2026 - Current
Behavior Technician
Amergis
01.2026 - 05.2026
Sales & Customer Service Associate
GreatDealzForU (Warehouse)
08.2024 - 01.2026
Temporary Administrative Support
ADP
01.2024 - 07.2024
Cashier / Sales Associate; Shift Lead
Robeks Juices and Smoothies
06.2022 - 10.2023
High School Diploma -
San Dimas High School