Shymia Jackson
Jacksonville
Summary
Professional with experience in patient observation and remote customer service, demonstrating strong verbal communication skills and attention to detail. Responsibilities included assisting patients with daily living activities and maintaining cleanliness in patient areas, which contributed to a supportive environment. In retail, efficiently operated cash registers and processed various payment methods while providing information about products and services, enhancing customer satisfaction. Proven ability to handle multiple tasks simultaneously while adhering to company protocols and procedures.
Overview
3
3
years of professional experience
Work History
Certified Nursing Assistant
Visiting Angels Home Health Care
Jacksonville
04.2025 - Current
- Observed patients for any changes in their physical or mental condition.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Assisted patients with shaving, and oral hygiene to promote healthy habits and overall wellness.
- Helped residents walk with or without self-help devices.
- Reminded patients to take prescribed medications or nutritional supplements.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Cashier
Walmart
Jacksonville
01.2025 - 05.2025
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
Assembler
Chancey Metals
Jacksonville
06.2024 - 11.2024
- Position parts in jigs or fixtures for fastening with bolts, screws, rivets, or other fasteners.
- Test assembled products for accuracy and functionality prior to final packaging.
- Perform minor repairs on defective parts or products during the assembly process.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Collaborate with team members to optimize workflow processes within the department.
- Notify supervisors of any potential issues that may cause delays in production schedules.
- Follow established assembly methods and procedures to ensure product quality standards are met.
- Inspect finished products for defects and conformance to customer requirements.
Remote Sales Concierge
Capital Staffing Solutions-Florida Blue
Jacksonville
08.2023 - 01.2024
- Assisted with sales support by verifying member identities and collecting data from prospective clients, ensuring a smooth transition to the appropriate department.
- Served as the initial point of contact for callers, consistently demonstrating a professional and positive demeanor.
- Managed a high volume of inbound and outbound communications, while maintaining strong adherence to performance benchmarks.
- Managed incoming calls from policy holders ensuring that all requests were handled efficiently and accurately.
Remote Customer Service Representative
Solera- State Farm
Jacksonville
10.2022 - 03.2023
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Addressed customer inquiries and resolved glass claim issues, ensuring a high level of satisfaction and efficient resolution of concerns.
- Coordinated with non-English speaking customers by arranging interpreter services to facilitate clear and effective communication.
- Scheduled appointments with authorized glass repair shops, maintaining a commitment to customer convenience and service excellence.
Remote Customer Service Representative
Step up for students
Jacksonville
05.2022 - 09.2022
- Facilitated application reviews for K-12 scholarship programs, ensuring comprehensive assistance to low-income families.
- Delivered timely support to parents, aiding in the successful submission of their children's scholarship applications ahead of deadlines.
- Efficiently processed an average of 50-60 scholarship applications daily, maintaining a high level of accuracy and attention to detail.
Education
High School Diploma -
First Coast High School
Jacksonville FL 06-2011
Skills
- Patient observation
- Customer Service
- Data Entry
- Strong Verbal Communication
- Quick Learner
- Administrative Support
- Receiving Support
- Problem Solving
- Computer Proficient
- Trustworthy companion
- Patient management
- General housekeeping
- Conflict resolution
- Appointment scheduling
- Attention to detail
- Customer relations
- Multi-line telephone operations
- Active listening
- Opening and closing accounts
- Problem-solving
Timeline
Certified Nursing Assistant
Visiting Angels Home Health Care
04.2025 - Current
Cashier
Walmart
01.2025 - 05.2025
Assembler
Chancey Metals
06.2024 - 11.2024
Remote Sales Concierge
Capital Staffing Solutions-Florida Blue
08.2023 - 01.2024
Remote Customer Service Representative
Solera- State Farm
10.2022 - 03.2023
Remote Customer Service Representative
Step up for students
05.2022 - 09.2022
High School Diploma -
First Coast High School