Shynece Jenkins-Smith
Raleigh,NC
Summary
I am a Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. A Challenging position within a company where my skills and abilities may be utilized. My areas of expertise include: Exceptional Customer Service, Checking Patients in and out, Setting appointments, CPT/ICD-9 Coding, Pharmacology, Anatomy/Physiology, Medical Terminology, Microsoft Office, Keyboarding ½, Vital Signs, Medical Lab 1, HIV/AIDS Education, Medical Transcription, College English, Business Math Composition. Network Troubleshooting, Removing Hardware software from interfaces
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Response Agent
Kodak Alaris
Morrisville, NC
10.2023 - Current
- Resolved caller issues quickly and thoroughly.
- Handled and promptly resolved customer and retailers complaints to maintain professional relationships.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer concerns with punctual, polite and professional service.
- Supports customers in the resolution of technical problems and customer service issues.
- Provide hardware, software and networking support to retail employees via phone.
- Provide order fulfillment and mobile app support via email.
- Thoroughly and efficiently document customers interactions while on the phone.
- TCP/IP Networking
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Made work/part orders
- Ordered parts and equipment
Patient Service Representative
Affordable care Llc
01.2022 - 12.2022
- Answer incoming calls using Sales Force, Schedule appointments with ACE CHARTS, Confirm appointments, Cancel appointments, Reschedule appointments, Send Emails, Knowledge of the different types of dentures and partials offered, Knowledge of the different types of implants, Handled Refund requests
Packer/Inbound
DHL / Warehouse Services Incorporated
04.2021 - 07.2021
- As the mail(Packages)comes off the belts and fill each bin we then pull bin for the area we are sorting(ex..A,B,C,etc,etc) As each bag gets full with the mail/packages we pull the bag from metal racks & tie the bag
- Then we locate the correct box with the correct FAYE NUMB and throw the bag in front of the correct box to be sent to shipping
- We replace the full bag with a new clear bag find the correct label to put on the bag and hang it on the metal racks to be filled all over again.
Guest Service Attendant Front Desk
Fairfield Inn & Suites
09.2019 - 10.2020
- Greet guest soon as they walk in, Check guest in and out, Make reservations, Block off rooms, Make room blocks, Make Group blocks, Make House Keeping boards, Fosse system, Charge payments, Rebate payments, Make adjustments to account for cc on file, Take payment, Take advanced payments, Booking.com, Agenda (Priceline), Expedia, Fax info to guest or 3rd party, CC authorizations(Certifier Eeauthorzations), Print off reports, Count cash drawer, Make coffee, Wash and Dry laundry/Fold laundry, Stock Market, Route Charges to different account/business account
Optometry Technician
The Eye Center
03.2018 - 12.2018
- Greet Patient, Check Patient in/Out, Verify Insurance(Vision & Medical), Schedule Appointment, Confirm Appointment, Place Order for Contacts, Cancel Appointment, Fax over Records and Charts, Answer Telephone, Drop Deposit, Update Chart, Collect Copays, Make Chart, Transfer Calls
Customer Service Representative
AIL Insurance Company
09.2017 - 05.2018
- Out bound call center, Make calls to leads/Policy holders, Referred clients & interested clients, Set appointment for insurance rep to go out to the residence and sale insurance
- Set appointment/Cancel appointment
- Transfer calls
Shift Manager
Burger - King
08.2015 - 12.2017
- Opening Store Closing Store, Check food temp, Store Criticals, Check coolers/Walking Freezers Temp Close Shifts, Count money draw Drop Deposits, Count safe Front Register, Taking orders, Drive threw window, Make Tea Inventory, Stock Clean Bathroom/Mop Floors, Clean windows, Greet Customers
Unarmed Security Officer
Lankford Protective Services
01.2017 - 07.2017
- Check truck in/out Secured GSF, Work Switch bored
Customer service,Billing, pharmacy
Xerox/ACS Services Humana
09.2012 - 04.2014
- Customer services specialist, Problem solving Pharmacy, Customer service Claim Form, Billing, Premium/Deductibles, Answering Phones, Overrides Prescription Greeting people, Fill prescription, Transferee calls to appropriate office
Child care assistant
Nhislikeness Daycare
06.2008 - 08.2011
- Greeting Parents, check kid in/out, Clean, organized room, & centers, answer phones, Enrollment
Education
Diploma - Medical Office Administration
Gwinnett College
Raleigh, NC07.2014
High School Diploma - Microsoft
Wake Forest Rolesville High School
Wake Forest, NC06.2010
Skills
- Medical Billing
- Food Service
- Crew Member
- Team Member
- Shift Supervisor
- Customer Service
- Call Center
- CSR
- CPT Coding
- ICD-9
- Medical Office Experience
- ICD-10
- Medical Coding
- Anatomy Knowledge
- Insurance Verification
- ICD Coding
- Medical Records
- Data Entry
- Triage
- Medical Scheduling
- Laundry
- HIPAA
- Warehouse distribution
- Warehouse experience
- Salesforce
- Microsoft Office
- Positive Attitude
- Problem-solving skills
- Customer service and care
- Technical Support
- Problem-Solving
- Service Max
- Outlook
- Word
Certification
- Medical Office Administration, Present
- Medical Office Administration, 06/01/15
- First Aid Certification
Additional Information
Interpersonal Skills: Get along well with others and accept supervision.
Relocation
- Wake Forest, NC
- Durham, NC
- Raleigh, NC
- Morrisville, NC
- Cary, NC
Assessments
- Scheduling Skills, Familiar, 01/01/19
- Attention to detail, Proficient, 01/01/21
- Customer focus & orientation, Highly Proficient, 05/01/21
- Intermediate spreadsheets with Microsoft Excel, Completed, 01/01/19
Personal Information
Title: Medical Office Administration
Timeline
Technical Response Agent
Kodak Alaris
10.2023 - Current
Patient Service Representative
Affordable care Llc
01.2022 - 12.2022
Packer/Inbound
DHL / Warehouse Services Incorporated
04.2021 - 07.2021
Guest Service Attendant Front Desk
Fairfield Inn & Suites
09.2019 - 10.2020
Optometry Technician
The Eye Center
03.2018 - 12.2018
Customer Service Representative
AIL Insurance Company
09.2017 - 05.2018
Unarmed Security Officer
Lankford Protective Services
01.2017 - 07.2017
Shift Manager
Burger - King
08.2015 - 12.2017
Customer service,Billing, pharmacy
Xerox/ACS Services Humana
09.2012 - 04.2014
Child care assistant
Nhislikeness Daycare
06.2008 - 08.2011
Diploma - Medical Office Administration
Gwinnett College
High School Diploma - Microsoft
Wake Forest Rolesville High School