Summary
Overview
Work History
Education
Skills
Timeline
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Shynell Phillips

Henderson,NV

Summary

Dedicated and responsible commercial driver with a CDL Class B license, specializing in passenger transport. Possesses extensive experience in safely operating buses and other passenger vehicles, with a strong commitment to passenger safety and comfort. Currently enhancing management skills through an Associate’s degree in Management, aiming to blend practical driving expertise with advanced organizational and leadership abilities. Known for excellent communication and customer service skills, meticulous adherence to safety regulations, and a proactive approach to resolving potential issues on the road. Eager to contribute to a team that values safety, professionalism, and continuous improvement.

Overview

8
8
years of professional experience

Work History

CDL Class B Driver

Hawaii Job Corps
Waimanalo, HI
09.2023 - 05.2024
  • Safely transported students aged 16-24 to various work sites, educational facilities, and scheduled activities, ensuring punctuality and adherence to daily schedules.
  • Performed company errands, including store runs and deliveries, contributing to the efficient operation of the organization.
  • Conducted routine pre-trip and post-trip inspections and minor maintenance of vehicles to ensure safety and reliability.
  • Adhered to all traffic laws and safety regulations, maintaining a safe environment for all passengers.
  • Assisted with minimal security duties, including monitoring student behavior, ensuring compliance with rules, and reporting any incidents to the appropriate authorities.
  • Maintained accurate logs of trips, vehicle maintenance, and any incidents, ensuring compliance with company policies and regulatory requirements.
  • Trained in emergency procedures and equipped to respond effectively to any incidents or emergencies that may occur during transportation.

CDL Tour Driver

Kualoa Ranch.
Kaneohe, HI
09.2022 - 09.2023
  • Safely transported guests on guided tours, providing information about Kualoa Ranch’s history, geology, and cultural significance.
  • Adhered to all safety regulations and protocols, including pre-trip vehicle inspections and ensuring passenger safety throughout the tour.
  • Performed routine maintenance checks and minor repairs on tour vehicles to ensure they are in excellent working condition.
  • Delivered exceptional customer service, addressing guest inquiries, providing assistance, and ensuring a positive experience for all visitors.
  • Trained in emergency procedures and able to respond quickly and effectively to any incidents or emergencies during tours.

CDL Tour Driver

ENOA Corporation
Honolulu, HI
07.2022 - 09.2022
  • Safely operated trolleys and double-decker buses on fast-paced tours through the busy streets of Honolulu, ensuring timely and efficient transportation for large groups of tourists.
  • Skillfully navigated through high-traffic areas, adhering to all traffic laws and maintaining a calm and professional demeanor in challenging driving conditions.
  • Conducted thorough pre-trip and post-trip vehicle inspections, ensuring compliance with all safety regulations and company policies.
  • Provided exceptional customer service by greeting passengers, answering questions, and delivering informative and engaging commentary about Honolulu’s attractions and landmarks.
  • Managed tight schedules and coordinated multiple tours per day, ensuring punctuality and minimizing delays for passengers.
  • Shared knowledge about local history, culture, and points of interest, enhancing the overall experience for guests.

Custodian

Kualoa Ranch.
Kanoehe, HI
12.2021 - 07.2022
  • Cleaned and sanitized restrooms multiple times daily, ensuring they remained in pristine condition for guests and staff.
  • Regularly cleaned and maintained high-traffic areas, including tour gathering spots, walkways, and common areas, to ensure a welcoming and safe environment for visitors.
  • Monitored cleaning supplies and equipment, and reported inventory needs to ensure adequate stock levels.
  • Identified and reported maintenance issues or safety hazards to the appropriate personnel to ensure timely repairs and safety compliance.
  • Worked collaboratively with the custodial team and other staff members to ensure all areas of the ranch were well-maintained and ready for daily operations.

Assistant Manager

Dominos Pizza Inc.
Provo, UT
02.2019 - 03.2021
  • Supervised and managed a team of 15 or more employees during shifts, ensuring efficient operation and high team performance.
  • Opened and closed the store, overseeing all aspects of shift operations, including cash handling and inventory management.
  • Delivered exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring satisfaction with orders.
  • Trained new hires and provided ongoing training to staff, fostering a positive work environment and promoting professional growth.
  • Ensured all food preparation and handling adhered to company standards and health regulations, maintaining high product quality and safety.
  • Addressed and resolved employee conflicts and customer issues promptly and professionally.

Sales Team Trainer

Silver Fire Media
Orem, UT
08.2016 - 02.2019
  • Designed and implemented comprehensive training programs for new sales agents, focusing on effective outbound call techniques and persuasive communication skills.
  • Facilitated the onboarding process for new hires, ensuring they were equipped with the necessary knowledge and skills to succeed in an outbound call center environment.
  • Provided ongoing coaching and support to sales agents, offering feedback and strategies to improve performance and achieve sales targets.
  • Regularly monitored live calls to ensure adherence to company scripts, quality standards, and compliance with industry regulations.
  • Collaborated with team members to set realistic and achievable sales goals, and provided motivation and guidance to help them meet or exceed these goals.
  • Assisted in the recruitment process by evaluating the suitability of candidates and providing input on hiring decisions.

Education

High School Diploma -

Waianae High School
Waianae, HI
05-2016

Associate of Science - Managment

Leeward Community College
Pearl City, HI

Skills

  • DOT Regulations Compliance
  • Safe Driving Practices
  • Route Management
  • Defensive driver training
  • Trip planning
  • Vehicle Safety and Maintenance
  • Clean MVR
  • Air Brake Certification
  • Emergency Preparedness
  • Accident Avoidance
  • New Hire Training
  • Passenger Service and Safety
  • Orientation and training
  • Sales Team Development
  • Employee Performance Evaluations
  • Recruiting and interviewing

Timeline

CDL Class B Driver

Hawaii Job Corps
09.2023 - 05.2024

CDL Tour Driver

Kualoa Ranch.
09.2022 - 09.2023

CDL Tour Driver

ENOA Corporation
07.2022 - 09.2022

Custodian

Kualoa Ranch.
12.2021 - 07.2022

Assistant Manager

Dominos Pizza Inc.
02.2019 - 03.2021

Sales Team Trainer

Silver Fire Media
08.2016 - 02.2019

High School Diploma -

Waianae High School

Associate of Science - Managment

Leeward Community College
Shynell Phillips