SHYNEQUA WILLIAMS
Pasadena,TX
Summary
Detail-oriented Administrative and Quality Assurance Specialist with 3+ years of experience reviewing, auditing, and validating documentation in regulated state and federal environments. Proven ability to identify errors, ensure compliance, track quality metrics, and maintain accurate records across multiple systems. Strong background in research, data validation, confidential information handling, and cross-functional communication. Highly skilled in quality control, documentation review, and process improvement.
Overview
7
7
years of professional experience
Work History
Human Resources Specialist
U.S. Army Reserve
08.2022 - Current
- Conduct quality reviews of official personnel records, orders, evaluations, and compliance documentation.
- Audit and validate data in IPPS-A and iPERMS systems to ensure accuracy and regulatory compliance.
- Identify documentation errors and discrepancies, research corrective actions, and update records accordingly.
- Track personnel readiness metrics and generate audit-style reports for leadership review.
- Provide guidance to unit staff regarding documentation standards and procedural requirements.
- Handle sensitive and confidential information in accordance with federal policies.
Driver License Specialist
Texas Department of Public Safety (DPS)
07.2021 - Current
- Review and verify customer documentation to ensure compliance with state and federal regulations.
- Perform quality control checks on applications, identity records, and system entries.
- Identify missing or incorrect information and request corrections prior to case completion.
- Maintain accurate records across multiple state databases.
- Track and resolve processing errors while meeting daily productivity standards.
- Communicate with supervisors and internal teams regarding documentation issues and trends.
Petroleum Supply / Administrative Support
U.S. Army
07.2019 - 08.2022
- Maintained and audited operational records, inventory logs, and compliance documentation.
- Conducted data verification and reconciliations across multiple systems.
- Researched discrepancies and updated documentation to ensure accountability and accuracy.
- Supported administrative reporting and cross-department coordination.
Crew Trainer
McDonald's
01.2019 - 06.2021
- Reviewed employee performance and compliance with operational standards.
- Tracked errors and provided feedback to improve quality and productivity.
- Maintained scheduling records and documentation accuracy.
Education
Associate Professional in Human Resource Training Program -
Texas A&M; University
Texarkana01.2024
High School Diploma -
Barbers Hill High School
Mont Belvieu05-2019
Skills
- Quality Assurance & Auditing
- Case Review & Documentation Validation
- Error Tracking & Reporting
- Research & Information Verification
- Regulatory Compliance
- Data entry and database systems
- Microsoft Word
- Excel
- Outlook
- Confidential Records Management
- Cross-Department Communication
- Process Improvement
Certifications And Systems
- IPPS-A HR Pro
- IPERMS Authorized Official
- TLETS
- Microsoft Office Suite
Timeline
Human Resources Specialist
U.S. Army Reserve
08.2022 - Current
Driver License Specialist
Texas Department of Public Safety (DPS)
07.2021 - Current
Petroleum Supply / Administrative Support
U.S. Army
07.2019 - 08.2022
Crew Trainer
McDonald's
01.2019 - 06.2021
Associate Professional in Human Resource Training Program -
Texas A&M; University
High School Diploma -
Barbers Hill High School