SHYRAH JETT
Washington,DC
Summary
Meticulous professional with several years of progressive optical experience. Dedicated to attentive customer care resulting in correct eyewear choices and satisfied, repeat customers. Technically advanced student of eyewear advances proven to keep up with trends in field and lead clients and colleagues to best solutions.
Overview
5
5
years of professional experience
Work History
Cocktail Waitress & Bartender
SIGNATURE LOUNGE
Washington, District of Columbia
06.2024 - 08.2025
- Consistently provided professional, friendly and engaging service while constantly checking on guests satisfaction
- Prepared orders according to ticket
- Used cash register, POS system, and balance cash receipts.
- Maintained cleanness and organization in the workspace
- Monitored customer's intake and prohibited sale of alcohol to intoxicated patrons
Eyewear Consultant
MYEYEDR.
Hampton, Virginia
10.2020 - 02.2024
- Provide exceptional customer service by understanding and advising patients' needs
- Assist patients in the eyewear/frame/lens selection process by using knowledge of product lines and options to educate patients on the best fit
- Consistently deliver sales plan and office goals through cultivating a patient experience that is built on relationship building and trust
- Provide patients with a comprehensive explanation of insurance benefits
- Collaborate with the doctor(s) and team members to provide a seamless patient experience
- Managed appointment scheduling and patient records efficiently.
- Operated and maintained various optical equipment and instruments.
- Educated patients on proper contact lens care and eyewear options.
- Ensured cleanliness and organization of exam rooms and equipment areas.
- Scheduled appointments for patients according to their needs and preferences.
- Answered phone calls from customers inquiring about services offered by the practice.
- Checked patient records for accuracy and updated them when necessary.
Education
B.S - Psychology
Hampton University
Psychology
Thomas Nelson Community College
Skills
- Insurance processing
- Sales strategy
- Patient education
- Team collaboration
- Effective communication
- Problem solving
Timeline
Cocktail Waitress & Bartender
SIGNATURE LOUNGE
06.2024 - 08.2025
Eyewear Consultant
MYEYEDR.
10.2020 - 02.2024
B.S - Psychology
Hampton University
Psychology
Thomas Nelson Community College