Shytyairra Davis
Los Angeles,CA
Summary
Dynamic Food Service Manager with a proven track record at Tropikal Flava LLC, excelling in staff supervision and customer service. Skilled in food presentation and cost controls, I enhanced customer satisfaction through effective team leadership and compliance with sanitation standards, driving operational efficiency and fostering a positive dining experience.
Professional with strong background in food service management. Skilled in optimizing operations, enhancing customer satisfaction, and maintaining high standards of quality and safety. Strong focus on team collaboration and adaptability to changing needs. Proven ability to lead teams, manage inventory, and ensure efficient service delivery. Reliable and results-driven with passion for achieving organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Service Manager
Tropikal Flava LLC
08.2018 - Current
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Improved food quality and presentation, working closely with culinary team to refine recipes and plating techniques.
Cashier / Line Server
Chef Marilyn's Soul Food Cuisine
03.2014 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Jersey Mike Subs
Line Server
01.2016 - 02.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
- Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
- Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
Expeditor
Wing Stop
09.2015 - 10.2016
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Contributed to a positive working atmosphere, fostering teamwork among kitchen staff for seamless service delivery.
- Consistently met strict deadlines for meal preparation during busy shifts, contributing to timely service delivery.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates.
- Maintained a comprehensive knowledge of ingredients used in each dish to confidently answer customer inquiries about allergens or modifications.
- Showcased creativity in garnishing dishes, enhancing their visual appeal and attracting more customers to try them out.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Trained and assisted new kitchen staff members.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Verified proper portion sizes to consistently attain high food quality standards.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA06-2013
Skills
- Customer service
- Food storage
- Staff supervision
- Staff leadership
- Portion control
- Cross-training staff
- Team development
- Food presentation
- Hiring procedures
- Performance evaluations
- Staff motivation
- Catering coordination
- Food preparation
- Hiring standards
- Allergy awareness
- Production records
- Equipment management
- Ordering supplies
- Health inspections
- Cost controls
- Regulatory compliance
- Sanitation standards
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [5] staff members.
Certification
- CA SAFE SERVE FOOD HANDLERS CERIFICATION.
Languages
English
Full Professional
Timeline
Food Service Manager
Tropikal Flava LLC
08.2018 - Current
Jersey Mike Subs
Line Server
01.2016 - 02.2017
Expeditor
Wing Stop
09.2015 - 10.2016
Cashier / Line Server
Chef Marilyn's Soul Food Cuisine
03.2014 - 07.2020
High School Diploma -
Crenshaw High School
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