SI TRUONG
Flowery Branch,GA
Summary
Adaptable professional with [Number] years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company.
Overview
21
21
years of professional experience
Work History
Food Services Representative
Northeast Georgia Health System
03.2023 - 09.2024
- Handled customer complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Assisted in menu development, incorporating seasonal ingredients for fresh and appealing offerings to customers.
- Streamlined the ordering process for improved kitchen efficiency and faster order fulfillment.
- Interacted with supply chain personnel regarding customers' product orders and deliveries.
Poultry Farmer
The AP Farm LLC
12.2019 - 02.2023
- Reduced workplace safety or health hazards by enforcing work practices and procedures
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Collected and recorded growth, production and environmental data
- Recommended changes in working conditions and equipment to increase business unit and team efficiency
- Developed and utilized team building exercises to promote workplace synergy and productivity
- Mentored and coached team members to ensure successful performance
Team Leader/ Assistant Manager
Publix Supermarket
05.2013 - 11.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Waiter/ Manager
Saigon Bangkok Restaurant
07.2006 - 10.2009
- Greeted patrons at assigned tables and promptly addressed questions and requests
- Explained menu descriptions, preparation methods and portion sizes to assist in decision-making
- Verified guest satisfaction with meals and responded promptly to issues
- Communicated with FOH and BOH staff to facilitate top-quality service and timely food delivery
Dishwasher
St. Joseph's Health Hospital
06.2003 - 06.2004
- Handled dishwashing tasks to provide kitchen with steady supply of clean pots, pans and cooking utensils
- Cleaned and restocked wash area after each shift
Education
High School Diploma -
George Fowler High School
Syracuse, NY06.2006
Skills
- Complex Problem-Solving
- Issue Resolution
- Safety Processes
- Customer Relationship Management
- Verbal and Written Communication
- Food and Beverage Management
- Food safety
- Order taking
Languages
Vietnamese
Native or Bilingual
Timeline
Food Services Representative
Northeast Georgia Health System
03.2023 - 09.2024
Poultry Farmer
The AP Farm LLC
12.2019 - 02.2023
Team Leader/ Assistant Manager
Publix Supermarket
05.2013 - 11.2018
Waiter/ Manager
Saigon Bangkok Restaurant
07.2006 - 10.2009
Dishwasher
St. Joseph's Health Hospital
06.2003 - 06.2004
High School Diploma -
George Fowler High School
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