Sia Harding
Summary
Proactive and goal-oriented professional with excellent project coordination, time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
7
7
years of professional experience
Work History
Project Manager
Professional Lighting Services
02.2024 - 12.2025
- Process project, stock, and EDI orders with high accuracy.
- Coordinate submittal documentation, release schedules, logistics, and all required project deliverables.
- Partner with the quotations team to ensure purchase orders are transmitted correctly with proper notes and documentation.
- Maintain organized lists of all active projects and ensure timely updates.
- Resolve post-sales issues including RGAs, short shipments, damages, and add-ons.
- Issue weekly project status reports to customers and internal teams.
- Monitor the orders ticketing system continuously and respond promptly to new requests.
- Support continuous process improvement initiatives with management.
- Assist in onboarding and training new project managers.
Project Specialist/Customer Service Representative
Specified Lighting Systems
01.2022 - 09.2023
- Reviewed and entered lighting project and stock orders with accuracy and attention to detail.
- Supported internal teams in project coordination.
- Ensured project files were updated with POs, sales orders, communication logs, change orders, spec sheets, and delivery details.
- Provided proactive customer communication and regular status reports.
- Built strong customer relationships through timely responses and effective issue resolution.
- Researched order status, product availability, and shipment tracking to support customer needs.
Assistant Store Manager
Jackrabbit
02.2019 - 10.2021
- Assisted with daily operations, scheduling, task delegation, and staff training.
- Managed inventory, web orders, pricing accuracy, and stock organization.
- Met sales goals while supporting visual merchandising and customer experience initiatives.
- Created social media content and promotional signage to support marketing efforts.
- Helped plan and execute community and promotional events, strengthening customer engagement.
Member Advisor
FORUM Credit Union
06.2019 - 04.2020
- Opened customer accounts and provided deposit and withdrawal receipts.
- Cross-sold bank services and products to uplift customer investments.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
- Logged cashier's checks and other transactions to maintain accurate account records.
Education
Certification in TESOL
Greystone College of Business And Technology
Skills
- Customer Service
- Project Management
- Client and Vendor communication
- Order Processing & Documentation
- Warranty and Close-Out support
- Retail Sales and Management
- Organizational Skills
- Google Suite
- Microsoft Office
- Oasis
- Procore
- Tech Savvy
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Project Manager
Professional Lighting Services
02.2024 - 12.2025
Project Specialist/Customer Service Representative
Specified Lighting Systems
01.2022 - 09.2023
Member Advisor
FORUM Credit Union
06.2019 - 04.2020
Assistant Store Manager
Jackrabbit
02.2019 - 10.2021
Certification in TESOL
Greystone College of Business And Technology