Adobe Creative Cloud
Siaerphin Wolfe
Seattle,WA
Summary
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in Ledger Reconciliation with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature. Proficient in processing payments, and resolving customer service issues. Collaborative team player with over five years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Accounting Assistant
Johnson, Graffe, Keay, Moniz, And Wick
Seattle, WA
07.2019 - 08.2021
- Investigated daily variances and corrected errors to resolve discrepancies.
- Used accounting software to prepare weekly and monthly financial reports.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Communicated with suppliers to reconcile invoice payments.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Reported financial data and updated financial records in ledgers and journals.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
Billing and Collection Specialist
Convoy Logistics
Seattle, WA
01.2019 - 07.2019
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and contracts on accounts.
- Handled 30 outbound and inbound calls daily with goal of collecting owed debt.
Accounts Receivable/Accounts Payable Manager
Domicile
Seattle, WA
09.2018 - 12.2018
- Investigated daily variances and corrected errors to resolve discrepancies.
- Prepared vendor invoices and processed incoming payments.
- Resolved escalated customer issues and boosted retention rates by 10%.
- Developed strategic plans for day-to-day financial operations.
- Supported financial director with special projects and additional job duties.
Customer Service Manager
Domicile
Seattle, WA
02.2018 - 09.2018
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Coordinated resolutions for more than 20 daily customer inquiries while consistently achieving performance targets.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Assistant Counter Manager
Lancome Cosmetics
Seattle, WA
06.2017 - 02.2018
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Engaged with approximately 35 customers per day by answering questions about services and products offered.
- Operated cash register to accurately complete customer financial transactions.
- Prepared and implemented effective calendar for product line on monthly basis and managed all promotions.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Trained, coached and motivated five-person team to achieve personal productivity and company goals and objectives.
Key Holder
Bare Minerals
Lynnwood, WA
09.2016 - 06.2017
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Streamlined opening and closing procedures as integral member of store staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Education
Bachelor of Science - Industrial And Organizational Psychology
Northwestern State University of Louisiana
08.2015 - 05.2019
Bachelor of Science - Business Administration And Management
Northwestern State University of Louisiana
08.2015 - 05.2019
Skills
File and database management
Invoicing and collections
Customer Relationship Management Software (CRM)
Personnel training and development
MS Office expert
Excellent Communication
Multi-tasking strength
Team Player
Software
Timeline
Accounting Assistant
Johnson, Graffe, Keay, Moniz, And Wick
07.2019 - 08.2021
Billing and Collection Specialist
Convoy Logistics
01.2019 - 07.2019
Accounts Receivable/Accounts Payable Manager
Domicile
09.2018 - 12.2018
Customer Service Manager
Domicile
02.2018 - 09.2018
Assistant Counter Manager
Lancome Cosmetics
06.2017 - 02.2018
Key Holder
Bare Minerals
09.2016 - 06.2017
Bachelor of Science - Industrial And Organizational Psychology
Northwestern State University of Louisiana
08.2015 - 05.2019
Bachelor of Science - Business Administration And Management
Northwestern State University of Louisiana
08.2015 - 05.2019