SIALEI MANULELEUA
Manteca,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
VIDEO PRODUCTION TEACHER
MONTESSORI ELEMENTARY SCHOOL
09.2022 - Current
- Teaches creative video production experience
- Manages multiple video projects
- Coordinates video projects on calendar with strict deadlines
- Breaks down video recording process
- Breaks down video editing process
- Assists students with location scouting for videos and skits
- Teaches video recording and editing
Lead Server
California Pizza Kitchen
12.2018 - 03.2022
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Conducted meetings with management to discus operational issues and develop ways to improve services.
- Observed servers to provide feedback and coaching in areas requiring improvement.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
KIDS PARTY/EVENT COORDINATOR
CALIFORNIA PIZZA KITCHEN
- Book and coordinate kids parties/events
- Programmed 5+ events monthly
- Maintained weekly communication with 10+ executive members to community
- Maintained and built relationships with new and existing customers using multiple social media sites.(Instagram, Twitter, Facebook)
- Assisted the development of social media content for events
- Assisted with the organization and execution of activities that resulted in 50+ new customers
- Gives tour of facilities to kids and parents of events
- Give pizza making tutorial to kids
- Cleans and maintains restaurant
- Creates engaging and fun environment
Education
BS - COMMUNICATIONS CALIFORNIA
STATE UNIVERSITY
Skills
- Strong Oral communication skills
- Teaches oral communication practices and exercises
- Problem solving skills
- Business Growth
- Team Mentorship
- Guest Relations
- Creativity and Adaptability
- Client Relationship Development
Accomplishments
- SOCIAL MEDIA COORDINATOR, FCC RADIO
- Managed a social audience of 20K across platforms by promoting editorial and partnership content, and interacting with community, resulting in a 5.9% increase in engagement
- Made captions and posts for different social media sites
- Strategy planning
- Tactics and execution
- Advanced understanding and navigation of different social media platforms (Facebooks,
- Twitter, Instagram, etc.)
- Knowledgeable on latest digital marketing trends
- Assisted 2 product managers on various strategic asks by providing user insight gained from research surveys, social media and support inquires
Timeline
VIDEO PRODUCTION TEACHER
MONTESSORI ELEMENTARY SCHOOL
09.2022 - Current
Lead Server
California Pizza Kitchen
12.2018 - 03.2022
KIDS PARTY/EVENT COORDINATOR
CALIFORNIA PIZZA KITCHEN
BS - COMMUNICATIONS CALIFORNIA
STATE UNIVERSITY
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