Siani Guions
Atlanta,Georgia
Summary
Driven Licensed Agent with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.
Overview
4
4
years of professional experience
Work History
Licensed Life Insurance Agent
New York Life Insurance Co
11.2024 - Current
- Provided coverage option information to assist clients in protecting assets.
- Generated leads through cold-calling, networking and other outreach methods.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Maintained high standards of customer service by building relationships with clients.
Licensed Health Insurance Agent
Everise
08.2024 - 11.2024
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Used Salesforce to process benefit transactions.
Licensed Insurance Agent
TTEC
06.2023 - 07.2024
- Developed and maintained in-depth knowledge of USAA products and services to effectively assist members
- Ensured compliance with all company policies and procedures, as well as federal and state regulations to maintain a high level of customer service and protect the company's reputation.
- Assisted prospective members in understanding their coverages and selecting the best product solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sold over 150 Medicare plans during AEP.
- Managed and sold Auto insurance policies.
Customer Service Representative
Direct Interactions - Unemployment Insurance Contract
01.2023 - 04.2023
- Developed and maintained a comprehensive knowledge base of customer issues, FAQs, and company policies.
- Assisted customers in navigating the online platform and provide step-by-step guidance on how to access and utilize available resources and tools.
- Proactively engaged with customers to understand their needs and provide customized solutions to enhance their experience with the company.
Pharmacy Services Representative
CVS Caremark
06.2021 - 08.2022
- Ensured accurate and timely processing of patient prescriptions and insurance claims.
- Collaborated with cross-functional teams to resolve complex customer issues and provide the best possible customer experience.
- Coordinated with healthcare providers to ensure patients receive timely medical services
- Scheduled patient specialty medications for delivery for 100+ patients daily.
- Remote
Education
Bachelor of Art - Digital Photography
Southern New Hampshire University
Philadelphia, PA12-2025
Associate of Art - Health Care Studies
Community College of Philadelphia
Philadelphia, PA08-2021
Skills
- Strong interpersonal skills
- Objection handling
- Adaptability
- Compliance
- Closing deals
- Financial planning
- Insurance terminology
- Client needs analysis
Timeline
Licensed Life Insurance Agent
New York Life Insurance Co
11.2024 - Current
Licensed Health Insurance Agent
Everise
08.2024 - 11.2024
Licensed Insurance Agent
TTEC
06.2023 - 07.2024
Customer Service Representative
Direct Interactions - Unemployment Insurance Contract
01.2023 - 04.2023
Pharmacy Services Representative
CVS Caremark
06.2021 - 08.2022
Bachelor of Art - Digital Photography
Southern New Hampshire University
Associate of Art - Health Care Studies
Community College of Philadelphia
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