Sianna Glinsey
Hammond,IN
Summary
Certified Nursing Assistant (CNA) graduate with a strong foundation in patient care, clinical skills, and a commitment to supporting healthcare teams. Experienced in leadership and customer service through management roles at Dunkin’ Donuts and Marathon gas station, bringing excellent communication, organization, and problem-solving abilities. Compassionate, dependable, and adaptable, with proven success working in fast-paced environments. Seeking to begin a CNA career delivering high-quality care and support to patients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Gas Station Attendant
Marathon Gas Station
08.2024 - Current
- Assisted customers with purchases and provided information on products and services.
- Trained new employees on station procedures, safety protocols, and customer service excellence.
- Successfully de-escalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
- Built trustful relationships with customers to encourage return visits.
CNA Student
Healthcare Training Solutions
07.2025 - 08.2025
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Developed strong rapport with patients, enhancing their emotional well-being.
- Documented patient care accurately in electronic health records system.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
Manager
Dunkin' Donuts
03.2019 - 06.2024
- Trained and mentored staff on operational procedures and best practices
- Developed staff schedules to maintain efficient workflow during peak hours
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Peacekeeper
Non Profit Organization
02.2020 - 05.2024
- Led conflict resolution initiatives to maintain peace and security in high-tension environments.
- Coordinated with local law enforcement and community leaders to foster collaboration and understanding.
- Cultivated relationships with local organizations, expanding partnership opportunities and resources available to volunteers.
Education
High School Diploma -
Excel Center
Hammond, INSkills
- Customer service
- Cleaning and sanitation
- Teamwork and collaboration
- Cash handling
- Trust building
- Reliability
- Excellent communication
- Active listening
- Conflict resolution
- Decision-making
- Vital signs monitoring
- Basic life support
- Patient care excellence
- Certified nursing assistant
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
CNA Student
Healthcare Training Solutions
07.2025 - 08.2025
Gas Station Attendant
Marathon Gas Station
08.2024 - Current
Peacekeeper
Non Profit Organization
02.2020 - 05.2024
Manager
Dunkin' Donuts
03.2019 - 06.2024
High School Diploma -
Excel Center