SIANNA HAMMOND
Normal,IL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Office Manager
Kabir Center for Health
Bloomington, IL
01.2026 - Current
- Managed patient intake and chiropractic histories at Kabir Center for Health.
- Scheduled appointments and coordinated follow-up visits for pain care patients.
- Collected forms, copied insurance cards, and coordinated patient information to streamline billing and insurance processing.
- Explained office policies and financial responsibilities to patients. through financial and office policies.
- Answered patient questions regarding their care plan or billing inquiries.
- Accurately entered data into computer systems related to patient visits or treatments received.
- Completed paperwork related to billing procedures accurately according to established protocols.
- Conducted follow-up calls to assess patient recovery and address any concerns post-treatment.
Chiropractic Assistant / Front Office Coordinator
Laser Pain Centers
Sherman, IL
02.2025 - Current
- Coordinated front office operations to streamline patient flow and enhance overall experience
- Engaged with patients to enhance their comfort and experience, fostering a welcoming environment to promote comfort and engagement
- Scheduled appointments and managed calendars
- Administered patient therapies per established protocols
- Collected, filed, and reviewed medical records to maintain accurate patient information and support care continuity
- Utilized medical software (SilkOne) for documentation
- Performed patient therapies as directed
- Conducted office data analysis and record coordination
Chiropractic Assistant / Marketing Assistant
Pure Chiropractic
Milledgeville, GA
10.2024 - 01.2025
- Operated multi-line phone system to facilitate effective communication with customers to enhance customer service experience
- Managed appointment scheduling to optimize office efficiency and office logistics to streamline patient flow
- Managed multi-line phone system and provided customer service
- Supported scheduling efforts by managing appointments for staff and patients, rescheduling, and office logistics
- Confirmed patient insurance coverage to streamline billing processes and communicated with providers
- Developed marketing strategies to enhance brand visibility and local business partnerships
- Operated X-ray imaging equipment
Executive Paralegal Assistant
Dozier Law Firm
Macon, GA
01.2018 - 12.2021
- Organized legal documents, pleadings, and discovery
- Initiated insurance claims and coordinated requests for medical records to support case development
- Opened insurance claims and requested medical records
- Organized and updated chronological medical records to ensure accuracy and accessibility for legal proceedings
- Facilitated communication among clients, attorneys, and insurers
- Redacted sensitive information for compliance
- Provided case preparation and administrative support, facilitating smooth workflow and timely document delivery
Education
High School Diploma with Honors -
Washington County High School
Skills
- Medical scheduling and billing
- Claims processing
- Insurance processing
- Claims management
- Records management
- Appointment scheduling
- Patient coordination
- Patient communication
- Electronic records
- Electronic documentation
- Microsoft Office Suite
- Adobe and Cloud Tools
- Medical and legal software
- Budget management
Certification
- Certified Nursing Assistant, Collaborative Healthcare & Training Institute
- CPR Certified, American Red Cross Activities:
Education & Certifications
Future Farmers of America (3 years) – State Competition Participant
Timeline
Office Manager
Kabir Center for Health
01.2026 - Current
Chiropractic Assistant / Front Office Coordinator
Laser Pain Centers
02.2025 - Current
Chiropractic Assistant / Marketing Assistant
Pure Chiropractic
10.2024 - 01.2025
Executive Paralegal Assistant
Dozier Law Firm
01.2018 - 12.2021
High School Diploma with Honors -
Washington County High School