Mary Rogers
Summary
Dedicated healthcare professional with over 15 years of experience as an Office Manager, Lead Surgery Scheduler, and Surgery Scheduler in a fast-paced surgical practice. Expertise in coordinating complex surgical procedures, managing physician schedules, securing insurance authorizations, and overseeing daily clinic operations. Proven ability to lead scheduling workflows, collaborate with physicians, hospitals, and multidisciplinary teams, and provide exceptional patient-centered service. Highly organized and detail-oriented with a strong background in workflow optimization, problem-solving, regulatory compliance, and maintaining efficient operations while delivering compassionate patient care.
Overview
15
15
years of professional experience
Work History
Lead Scheduler
PSSE
08.2021 - Current
Experienced Surgery Scheduler, Scheduling Lead, and Office Manager with over 15 years of expertise coordinating complex surgical procedures, managing physician schedules, obtaining insurance authorizations, and overseeing daily clinic operations. Proven ability to lead scheduling workflows, collaborate with physicians and multidisciplinary teams, and provide exceptional patient service. Highly skilled in surgical coordination, insurance verification, workflow improvement, regulatory compliance, and maintaining efficient clinic operations in both outpatient and hospital settings.
Surgery Scheduler
Proliance Surgical Specialists of Edmonds
08.2011 - Current
- Scheduled surgical procedures, coordinating with surgeons and medical staff to ensure optimal workflow.
- Managed patient appointments and follow-ups, enhancing scheduling efficiency and reducing wait times.
- Maintained accurate patient records in electronic health systems, ensuring compliance with healthcare regulations.
- Collaborated with insurance providers to verify patient coverage and obtain pre-authorization for procedures.
- Developed standard operating procedures for scheduling processes, improving team communication and workflow consistency.
Education
High School Diploma -
Ballard High
06-1981
Skills
Office Management
Surgery Scheduling & Coordination
Scheduling Leadership
Physician Calendar & OR Block Scheduling
Insurance Verification & Prior Authorizations
Referral Coordination
Pre-Operative & Post-Operative Scheduling
Patient Registration & Intake
Electronic Medical Records (NextGen)
Medical Terminology
HIPAA Compliance
Insurance & Billing Coordination
Patient Education & Communication
Hospital & Surgery Center Coordination
Workflow Improvement & Process Optimization
Problem Solving & Critical Thinking
Time Management & Organization
Attention to Detail
Customer Service Excellence
Conflict Resolution
Adaptability in Fast-Paced Healthcare Environments
Physician Calendar & OR Block Scheduling
Insurance Verification & Prior Authorizations
Referral Coordination
Pre-Operative & Post-Operative Scheduling
Patient Registration & Intake
Electronic Medical Records (NextGen)
Medical Terminology
HIPAA Compliance
Insurance & Billing Coordination
Patient Education & Communication
Hospital & Surgery Center Coordination
Multidisciplinary Team Collaboration
Workflow Improvement & Process Optimization
Staff Training & Mentoring
Problem Solving & Critical Thinking
Time Management & Organization
Attention to Detail
Customer Service Excellence
Microsoft Office (Word, Excel, Outlook)
Multi-Line Phone Systems
Conflict Resolution
Adaptability in Fast-Paced Healthcare Environments
Timeline
Lead Scheduler
PSSE
08.2021 - Current
Surgery Scheduler
Proliance Surgical Specialists of Edmonds
08.2011 - Current
High School Diploma -
Ballard High