Ashley Thomas

• Team Leadership & Training
• Served as the company’s sole national Lead Scheduler, supporting managers, executives, and local schedulers across the country.
• Built and launched our first 24/7 on-call scheduling team, successfully taking that massive workload off the nursing staff.
• Wrote the entire scheduling department training manual from scratch to standardize how our teams operate.
• Personally trained new schedulers, clinical teams, and administrators on scheduling practices and how to use our systems.

Operations & Care Logistics

• Coordinated daily care schedules for 100+ patients and 200+ nurses and CNAs across Washington and Oregon.
• Kept shifts fully covered by quickly resolving last-minute call-outs, staffing shortages, and scheduling conflicts.
• Hosted twice-weekly branch meetings to review performance data, address hiring pipelines, and fix immediate staffing gaps.
• Partnered with recruiting and operations leaders to improve long-term workforce planning and efficiency.

Tech & Financial Management

• Designed custom mass-editing tools in Quick Base that cut down on scheduling errors and saved the team hours of work.
• Created automated Google Sheets dashboards that gave senior leadership real-time updates on overtime, hiring, and patient transfers.
• Kept operational costs down by building data models to track employee overtime, bonus structures, and care hours.

Key Awards & Milestones

• Achieved the highest hours utilization in branch history, hitting 100% of our operational goals year after year.
• Named Branch Employee of the Year (2024) for outstanding dedication and team support.
• Became the first scheduler in company history to earn the prestigious corporate Circle of Excellence award.
• Earned consistent monthly nominations from peers and leaders for the "Be the Difference" award.

• Supported office operations, HR tasks, payroll functions, and client coordination
• Assisted with recruiting, onboarding, and credentialing processes
• Helped grow referral relationships through outreach and marketing efforts

• Managed office operations, communications, recordkeeping, and financial processing
• Oversaw billing for LTC insurance, DOL, VA, Penser, and private pay clients
• Processed payroll, including bonuses, mileage, overtime, travel pay, and holiday pay
• Supported HR functions including recruiting, interviewing, onboarding, benefits administration, employee relations, and performance tracking
• Coordinated caregiver training and licensing support for Home Care Aide requirements
• Managed referrals, client onboarding, and ongoing care coordination
• Resolved client concerns and improved satisfaction through responsive communication and service support
• Increased company growth by 35% within seven months through business development and operational improvements
• Improved online reputation from 3.5 to 5 stars Google review rating through customer experience enhancements
• Strengthened referral and recruiting pipelines through outreach to hospitals, rehab centers, physician offices, colleges, and workforce agencies

• Oversaw office scheduling, meeting coordination, vendor management, and shipping logistics
• Managed filing, phone systems, inventory tracking, and office documentation
• Supported production and warehouse operations while helping maintain OSHA compliance
• Assisted with onboarding, supply procurement, and workspace setup
• Coordinated safety meetings and tracked project milestones
• Audited and resolved discrepancies in 1,000+ vendor invoices, bills, and files
• Improved supply chain coordination through accurate shipment scheduling and vendor record management

• Maintained shift coverage and continuity of resident care
• Supported residents with daily living activities and treatment-related needs
• Maintained accurate records and compliance documentation

• Supported resident care and medication-related responsibilities
• Monitored changes in patient condition and communicated concerns promptly
• Helped train new caregivers on safety procedures and quality care practices