Priscilla Bueno
Goodyear,AZ
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Scheduler
Phoenix Childrens Hopital
Phoenix, AZ
04.2025 - Current
- Assist supervisor overlooking Psychiatry, Psychology, Development Pediatrics, Neurology, Physical Medicine, Neuro Surgery, Nuero Psychology.
- Addressed scheduling problems and developed creative solutions to prevent future issues.
- Assistant supervisor with daily productivity reports
- Mentored junior schedulers, sharing best practices and providing guidance on complex projects.
- Reduced project delays by proactively identifying potential bottlenecks and developing contingency plans.
- Elevated staff morale through consistent recognition of individual contributions to project success, fostering a collaborative and supportive work environment.
- Optimized critical path management, allowing for faster decision-making when faced with unexpected challenges or changes in scope.
- Resolved scheduling conflicts diplomatically, balancing the needs of multiple stakeholders while maintaining focus on overall project objectives.
- Increased client satisfaction by maintaining transparent communication about project timelines and milestones.
- Supported executive leadership in strategic planning efforts by providing reliable insights into resource availability and anticipated workload.
- Provided support to the team by covering phone queues.
- De-escalating upset patient calls.
- Auditing scheduler calls to enhance customer service and productivity.
- Delegating tasks for multiple departments.
- Reviewing E-mails requesting update on status.
- Monitoring call queues.
Appointment Scheduler
Phoenix Children's Hospital
Phoenix, AZ
05.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Answered phone calls and messages for multiple-physicians Opthomalogy medical facility, scheduling appointments, and handling patient inquiries.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Prepared and processed patient referrals and transfer requests.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
- Processed insurance eligibility.
- Called patients to schedule failed online appointment attempt.
- Performed 200-400 outbound calls weekly.
- Scheduled 150 to 200 appointments weekly
- Processed 100-250 referrals weekly.
Medical Assitant
UCLA Health OB/Gyn
Torrance
02.2023 - Current
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Entered data into Software system and updated customer contacts with information to keep records current.
- Provided direction, support and ongoing feedback to staff.
- Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Used [Epic] to schedule appointments.
- Compiled and reviewed medical charts.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
Floating Medical Assistant
UCLA Health
Los Angeles, CA
04.2016 - 02.2023
- Support with coverage for various departments if short staffed.
- Performed phlebotomy, injections, wound dresses.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Tested and recorded blood glucose levels.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Measured patient spirometry.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
Medical Assistant
Cedar Sinai Medical Center
Los Angeles, CA
09.2015 - 04.2016
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Ambulated, turned and positioned patients.
Medical Assistant
Northeast Community Clinic
Los Angeles, CA
01.2010 - 08.2015
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Verified appropriate lab couriers picked up collected lab specimens.
- Obtained all prescribed laboratory testing.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Ordered and prepared reagents and supplies.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Ambulated, turned and positioned patients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Medical Assistant Certificate -
UEI College- Huntington Park
08.2010
High School Diploma -
Betania Christian School
Maywood, CA06.2009
Skills
- Blood and Tissue Collection
- Clinical and Operational Judgement
- Punch Biopsies
- Multi-Line Telephone System Operation
- Wound Care
- EMR Systems
- Proper Sterilization Techniques
- HIPAA Compliance
- Performing EKGs
- Great Customer Service
- Date Entry (70 WPM)
- Patient Vitals
- Phone Inquiries
- Microsoft Office
- Personnel Scheduling
- Set Appointments
- Administrative and Office Support
- Calm and Professional Under Pressure
- Organize Files
- Customer Data Confidentiality
- Customer Service
- Clear and Professional Communication
- Call Center Operations
- Answering Questions
- Call Documentation Skills
- Scheduling Medical Appointments
Certification
- CPT - Certified Phlebotomy Technician (2021-2023)
- CPR Certification (2022-2024)
Timeline
Lead Scheduler
Phoenix Childrens Hopital
04.2025 - Current
Appointment Scheduler
Phoenix Children's Hospital
05.2023 - Current
Medical Assitant
UCLA Health OB/Gyn
02.2023 - Current
Floating Medical Assistant
UCLA Health
04.2016 - 02.2023
Medical Assistant
Cedar Sinai Medical Center
09.2015 - 04.2016
Medical Assistant
Northeast Community Clinic
01.2010 - 08.2015
Medical Assistant Certificate -
UEI College- Huntington Park
High School Diploma -
Betania Christian School