Kristen Overstreet
Summary
Dynamic scheduling professional with extensive experience at Saint Pete MRI, excelling in patient coordination and insurance verification. Proven ability to optimize workflows and enhance customer satisfaction through exceptional service and meticulous attention to detail. Proficient in ICD-10 coding and EHR systems, fostering effective communication across multi-disciplinary teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Scheduler
Saint Pete Mri
03.2020 - Current
- Coordinated with clinical staff to facilitate timely appointments and optimize equipment usage.
- Assisted with a high volume of inbound communications via phone, text, email, and various digital platforms to schedule appointments across multiple modalities and locations.
- Verified insurance eligibility and obtained necessary prior authorizations.
- Acted as a primary liaison between patients and clinical staff to promote clear communication.
- Specialized in managing VIP, STAT, incarcerated, veteran, and research study clinic patients with meticulous attention to protocols and standards.
- Resolved scheduling conflicts and addressed patient concerns while providing excellent customer service.
- Maintained accurate patient records and adhered to HIPAA regulations.
- Trained and supported new staff on office procedures and scheduling systems.
Assistant Manager
Beauty Brands Salon & Spa
Carmel, IN
06.2014 - 01.2017
- Assisted with daily salon operations to maintain service standards and promote customer satisfaction.
- Helped coordinate staff schedules to improve resource management and boost team efficiency.
- Supported inventory control by monitoring product use and placing orders when necessary.
- Guided new employees on standard procedures for service delivery and client interactions.
- Worked with management on strategic projects to improve business operations and profitability.
- Aided in the recruitment, interviewing, hiring, and onboarding processes to ensure adequate staffing levels.
- Collaborated with management to create strategic plans for business growth and enhancement.
- Applied company policies consistently while managing disciplinary actions with fairness and respect.
- Contributed to budget development to align with financial objectives.
Scheduling Coordinator
CorVel
Carmel, IN
03.2017 - 03.2020
- Conducted thorough reviews and verifications of over 70 data points on incoming referrals for accuracy prior to processing.
- Facilitated seamless communication among clients, legal teams, adjusters, case managers, and healthcare providers.
- Assisted in tracking patient progress and appointments using electronic health record systems.
- Streamlined scheduling workflows to enhance operational efficiency.
- Managed referral processing within stringent turnaround times, ensuring adherence to company performance standards.
- Utilized ICD-10 and CPT coding expertise to ensure precise scheduling and documentation processes.
- Oversaw multiple priorities within a dynamic healthcare setting.
Education
Associate of Science - Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, INSkills
Exceptional customer service
ICD-10 & CPT coding knowledge
Legal case and specialized patient coordination
Insurance verification
Prior authorization
Referral management
Medical terminology
HIPAA compliance
EHR/EMR systems
RIS/PACS familiarity
Patient registration
Multi-line phone systems
Microsoft Office Suite
Multi-tasking and time management
Multi-location and multi-modality scheduling
Time management
Attention to detail
Team collaboration
Workflow optimization
Team training and onboarding
Accomplishments
I've been known as the "GOLDEN STAR" each of these places. I'm worth the chance and I nanny too.
Certification
HIPAA compliance certification
Medicare compliance certification
Timeline
Lead Scheduler
Saint Pete Mri
03.2020 - Current
Scheduling Coordinator
CorVel
03.2017 - 03.2020
Assistant Manager
Beauty Brands Salon & Spa
06.2014 - 01.2017
Associate of Science - Business Administration And Management
Ivy Tech Community College of Indiana