Siara Chinchilla
Pekin,IL
Summary
Personable people offer 10+ years of experience resolving customer account and service concerns. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. They are focused on surpassing expectations and driving team success. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Member Assistant
CEFCU
Pekin, IL
07.2021 - Current
- Helped large volume of customers daily with a positive attitude and focus on customer satisfaction.
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved concerns with products or services to help with retention and drive sales.
Online Grocery Associate
Walmart
Pekin, IL
06.2022 - 07.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders before pick up for accuracy and purchase-by dates.
- Bins and picks merchandise using an inventory management system, correcting discrepancies to improve overall accuracy.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Electronics Sales Associate
Walmart
Pekin, IL
04.2021 - 07.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring customers.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
Sales Associate
Walgreens
Pekin, IL
12.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- I provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Answered customer questions regarding sizing, accessories, and proper care for merchandise.
Server
Crusens
Creve Coeur, IL
07.2020 - 03.2021
- I cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep the dining room and work areas clean.
Candy Department Manager
Walmart
Pekin, IL
07.2019 - 07.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with the management team to create daily and weekly sales plans based on weekly sales trends.
- I communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Optician
Walmart
Pekin, IL
03.2019 - 07.2019
- Calibrated seg heights, vertex and pupillary distance, and pantoscopic tilt to customize eyeglass orders and create the perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Suggested optional items such as lens coatings and lightweight lenses to improve the patient experience with eyeglasses.
- Aided patients in selecting flattering eyeglass frames appropriate for prescription and style preferences.
Customer Service Manager
Walmart
Pekin, IL
04.2017 - 03.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- I followed through with client requests to resolve problems.
Cashier
Walmart
Pekiin, IL
11.2016 - 04.2017
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Correctional Support Services - Correctional Support Services
University of Phoenix
Tempe, AZ08.2024
GED -
ICC GED Program
Pekin, IL09.2019
Skills
- Customer Account Management
- ADL Support
- Information Updates
- Efficient and Detail-Oriented
- Service Recommendations
- Zoning and Stocking
- Customer Standards Compliance
- Sales Generation
- Inventory Control Procedures
- Policy and Procedure Adherence
- Store Opening and Closing
- Educational Sales
- Teamwork and Collaboration
- Dispute Mediation
- Fire Safety Regulations
- Financial Forecasting
- Graphic Design
- Environmental Policy
- Engine Components
- Financial Management
- Scheduling and Coordinating
- Cash Counting
- Computer Proficiency and Microsoft Office
- Setting Up Pallets
- Special Assignments
- Engaging with Diverse Customers
- Meeting Sales Goals
- Store Policies and Procedures
- Organization and Planning
- Upbeat and Outgoing Attitude
- Strategic Vision
- Customer Inquiries
- Creative Solutions
- Mobile Applications
- Heavy Lifting
- Interpretation and Translation Services
- Industrial Processes
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 15 staff members.
- I collaborated with a team of 15 in the development of customer satisfaction.
- Supervised a team of 15 staff members.
- I resolved product issues through consumer testing.
- Supervised a team of 15 staff members.
- Awarded “Employee of the Month” in 2019, 2020, 2021, and 2022.
- Sales - Increased sales by 10% over two years.
Affiliations
- Society of Human Resource Management
- National Association of Social Workers
- International Association of Administrative Professionals
- American Society of Safety Professionals
- APICS – Association for Supply Chain Management
- American Medical Informatics Association
- Association for Computing Machinery
- Association of Information Technology Professionals
- American Institute of Certified Public Accountants
- Institute of Electrical and Electronics Engineers
- Project Management Institute
Timeline
Online Grocery Associate
Walmart
06.2022 - 07.2022
Member Assistant
CEFCU
07.2021 - Current
Electronics Sales Associate
Walmart
04.2021 - 07.2022
Sales Associate
Walgreens
12.2020 - 04.2021
Server
Crusens
07.2020 - 03.2021
Candy Department Manager
Walmart
07.2019 - 07.2020
Optician
Walmart
03.2019 - 07.2019
Customer Service Manager
Walmart
04.2017 - 03.2019
Cashier
Walmart
11.2016 - 04.2017
Correctional Support Services - Correctional Support Services
University of Phoenix
GED -
ICC GED Program
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