Siara Jackson
Marietta,GA
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 4 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Overview
7
7
years of professional experience
Work History
Illusion Expert
Museum of Illusions
Atlanta, GA
09.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Financial Accountant Representative
Family First Courier 2
Marietta, GA
01.2022 - Current
- Planned routine operations and special projects under direction of operations manager.
- Identified discrepancies between physical inventory counts and system balances.
- Tracked income and expenses for business using accounting software.
- Collaborated with other departments to improve processes related to finance and accounting operations.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Cashier/Sales Associate
Deal Shack Foundation
Atlanta, GA
05.2017 - 04.2023
- Promoted customer satisfaction by assisting Seniors with product information and merchandise selection .
- Stocked, replenished and organized inventory with multiple team associates.
- Operated and managed the Clover POS system by scanning orders, ringing up sales, bagging items, provided price checks, and
- Collected payment and gave appropriate change and maintained accurate cash drawers to meet financial goals.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Followed company safety regulations to maintain safe work environment.
- Processed customer purchases and returns via cash and credit card.
Cashier
Footaction
Atlanta, GA
03.2021 - 09.2021
- Helped customers find specific products, answered questions and offered product advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Accepted cash and credit card payments, issued receipts and provided change.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Education
Georgia State University
Atlanta, GA05.2026
High School Diploma -
North Springs High School
Atlanta, GA05.2022
Some College (No Degree) - College Algebra
Gwinnett Technical College
Lawrenceville, GASkills
- Merchandising knowledge
- Relationship selling
- Cash handling accuracy
- Verbal/written communication
- POS system operation
- Listening skills
- Team player mentality
- Customer Contract Management - Terms or Agreement
- Review Statement of Works to support Contracts
- Customer Account Review
- Invoice Taxation
- Customer Payment Applications
- Customer Invoice Generation- delivery via email no printing
- Customer Tier Management
- Subscription Cancellations and Termination
- Customer Billing and Payment Management
- '
Hobbies
Sewing, Styling, Dancing, Music (instruments & vocal)
References
Ladonna Jones
678-358-4226
Janice Martin
404-447-2062
Jasmine Jackson
404-397-8913
Systems Used
- Quick Books - Account Management
- Salesforce- Customer CRM (Customer Relationship Management)
- Microsoft and Google Tools (Excel, Word, Outlook, GMail)
Timeline
Illusion Expert
Museum of Illusions
09.2023 - Current
Financial Accountant Representative
Family First Courier 2
01.2022 - Current
Cashier
Footaction
03.2021 - 09.2021
Cashier/Sales Associate
Deal Shack Foundation
05.2017 - 04.2023
Georgia State University
High School Diploma -
North Springs High School
Some College (No Degree) - College Algebra
Gwinnett Technical College
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