Siarra Gibson
Overview
7
7
years of professional experience
Work History
Food & Beverage Guest Experience Manager
Walt Disney Company
09.2021 - Current
- Managed work zones, guest satisfaction, and ensured cleanliness of dining area, bar stations, and kitchen facilities through regular inspections
- Monitored scheduling and labor hours by reworking our position standards for both coordinators and seaters, pulling hours at less busy times, reallocating cast from other locations to prevent location overtime, and staggering tipped in times to better assist with location peak times
- Maximized sales opportunities with beverage vendor training and tasting sessions, upsell contests, creation of commemorative specialty wine cards, and proper beverage pairing suggestions
- Updated the Operating Guide to better run current location and revamp the training process. This includes assisting in creating a new and improved Podium Excellence class catered specifically to this location, reworking our training schedule, rebuilding training materials and the trainer's packet, incorporating the location's original story, and catering location training more to what cast struggle with the most
- Oversaw special events planning including multiple Cast Service Celebration events, an Adventures by Disney breakfast, and an Farm to Feast offsite event from specialty menu creation to day of event coordination.
- Evaluated cast performance regularly through constructive feedback sessions designed to encourage growth while still recognizing outstanding achievements
- Collaborated closely with Entertainment Leadership, to achieve shared goals of guest satisfaction and maintain seamless operations
- Planned Diversity & Inclusion events including a Friendsgiving potluck, a karaoke and board game night, multiple movie nights with movies voted on by the cast, monthly backstage tours, and fun competitions for prizes like our Pumpkin Carving contest. Also created our seater recognition cards to further reward the cast for going above and beyond.
- Championed Environmental meetings in location, conducted weekly environmental walks, created an Earth Day Fair with games made only with recycled items, started initiative of the removal of kids lids on every cup, and added food waste bins in our side stations to assist with the Walt Disney Company's 2030 Environmental goals
- Performed quarterly location orientations for incoming Programs cast members, assisted with resume building, 30/60/90 check ins, and provided location specific CP exclusive events
Front of House Manager
Chef Art Smith's Homecomin' Kitchen
08.2017 - 09.2021
- Managed cast schedules including 40+ hosts
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Coordinated special events with vendors and our event planners on many buyout experiences and offsite events including Party for the Senses and The Arnold Palmer Invitational
- Maintain fluent menu knowledge to assist with menu changes when speaking to guest with allergies
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization as well as completing weekly inventories on smallware, liquor, and retail
- Boosted team moral with monthly recognitions and birthday celebrations
- Developed events and special promotions to drive sales.
Disney College Program
Walt Disney Company
01.2017 - 08.2017
- Work on a fast-paced expo line and register in five different locations while managing proper food production and delivery
- Interact with guests by creating magical moments, turning a negative experience into a positive, and providing overall 100% satisfaction.
- Train new cast at each location as well as re-train current cast on correct safety measures
- Manage the daily funds including making change when needed at registers, ensuring that all receipts are closed out correctly, and creating or breaking down banks as necessary
Education
Communications
Modesto Junior College
Modesto, CATimeline
Food & Beverage Guest Experience Manager
Walt Disney Company
09.2021 - Current
Front of House Manager
Chef Art Smith's Homecomin' Kitchen
08.2017 - 09.2021
Disney College Program
Walt Disney Company
01.2017 - 08.2017
Communications
Modesto Junior College
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