Siarra Washington
Baltimore,MD
Summary
Adept at fostering therapeutic alliances and employing critical thinking, I excel in diverse environments, evidenced by my impactful tenure at Vice Prestige. My expertise spans crisis intervention to case management, achieving significant advancements in client recovery and self-sufficiency. Skilled in multicultural competence, I drive positive outcomes through effective collaboration and interpersonal engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substance Abuse Counselor/ADT
Vice Prestige
Owings Mills, MD
12.2024 - Current
- Facilitates Substance abuse groups for adolescents and adults dealing with addiction and recovery
- Offer education about the effects of substance use, coping mechanisms, and available support networks
- Utilize motivational interviewing techniques to encourage clients’ commitment to recovery goals
- Teach strategies to prevent relapse and promote long-term recovery
- Maintain accurate and up-to-date records of client sessions in ICANotes, treatment progress, and any related documentation
- Track client progress, adjust treatment plans as necessary, and document developments in case notes
- Adhere to ethical standards and confidentiality requirements regarding client information and treatment
Case Manager
TIME Organization
Baltimore, MD
02.2021 - Current
- Manages caseloads effectively providing direct services to the clients in order to help them develop and/or restore their independent living skills
- Partners with clients to obtain basic needs such as vital documents etc., health and dental insurance
- Partners with clients to obtain government benefits and housing assistance
- Collaborates with clients in order to obtain gainful employment by creating resumes, completing job applications and setting up profiles on employment recruitment websites
- Develops a positive rapport with clients through empathy, attending to, reflection of feelings
- Provides immediacy, genuineness, concreteness, positive regard, counsel and clinical presentation
- Collaborates with a diverse population advocating on their behalf providing resourceful information and educating them to become more self-sufficient and determined
- Completes new client intakes and individual service plans
- Facilitates group workshops within the shelter
Therapeutic Integration Instructor (Intern)
The League for People with Disabilities
Baltimore, MD
02.2023 - 05.2023
- Collaborated with the Activity Specialist to facilitate implementation of daily activities in TI Group
- Partnered with assigned groups of program participants to help improve their personal care
- Collaborated with other TI staff to support participants and build participant’s self-esteem through positive interactions
- Actively engaged with assigned participants at all times
- Researched and initiated age-appropriate free time activities
- Remained knowledgeable and communicated effectively about the individual needs of all participants within the program
Store Manager
A’Mood Beautiq
Windsor Mill, MD
07.2019 - 09.2022
- Delivered exceptional customer service to customers
- Collaborated with store owners with hiring, development, and mentorship of sales associates
- Maintained and organized the sales floor and stockroom
- Set appointments with customers for personal styling sessions as well as styled mannequins for display throughout the store
- Acted as a brand ambassador during pop up shops and different fashion events
- Partnered with marketing and branding ideas for business
- Implemented ways to reduce costs for store owners for marketing and supplies
- Completed weekly schedule for store employees
- Conducted monthly meetings with employees to follow up on performance and goals
- Partnered with the owners to reconcile payroll through the ADP system
Help Desk Analyst II
nIT Network Infrastructure Technologies
Remote
12.2020 - 12.2021
- Delivered technical and general support for hardware and software including but not limited to: phone systems, wireless servers, smart phone configuration, desktops, and laptops for MTA
- Administered day to day support for MTA employees for Tier 1 support via phone and remotely
- Tracked and maintained MTA hardware assets, setup accounts in various MTA software systems and applications, diagnose, resolve and follow-through on problems, determine impact of proposed solutions, complete aged tickets
Patient Relations Specialist
Chesapeake Urology
Owings Mills, MD
02.2019 - 12.2020
- Greeted all patients in an exceptional manner
- Partnered with patients to appropriately schedule appointments with the doctor for annual, urgent, or post op visits
- Clearly documented the patient's requests or information in EMR or Keona system so that for the doctor to address the patient’s needs
- Possessed strong knowledge of the physician’s guidelines and site protocols to ensure appropriate information is being relayed to the patients
Accounts Receivable Clerk
Concentra
Baltimore, MD
09.2017 - 02.2019
- Addressed issues with accounts
- Effectively communicated with insurance companies, employers, and patients
- Handled incoming customer service calls from clients
- Processed aging reports
- Restructured employer profile updates and necessary information
- Completed necessary adjustments to accounts, generated rebills for outstanding accounts
- Resolved employer billing issues
- Collaborated with employers and insurance companies to obtain insurance claim numbers, and processed credit card payments
Education
Masters of Science - Clinical Mental Health Counseling and Rehabilitation
Coppin State University
Baltimore, Maryland05.2026
Bachelors Of Science - Psychology
Morgan State University
Baltimore, Maryland05.2023
Criminal Justice -
Elizabeth City State University
Elizabeth City, NC05.2003
Skills
- Critical thinking
- Independent judgment
- Customer service
- Interpersonal skills
- People skills
- Diversity and inclusion
- Conflict resolution
- Team development
- Workload management
- Case management
- Therapeutic alliance
- Addiction assessment
- Crisis intervention
- Multicultural competence
Awards
- Summa Cum Laude (3.9 GPA) - Morgan State University
- Psi Chi Psychology International Honor Society - Morgan State University
- Alpha Sigma Lambda National Honor Society - Morgan State University
- 6 time Dean’s List Recipient - Morgan State University
- Award for Excellence in Service Learning for Commitment to Community Service - Morgan State University
Affiliations
- Member of Psi Chi Psychology International Honor Society- Morgan State University
- Member Alpha Sigma Lambda National Honor Society- Morgan State University
Accomplishments
- 6 time Dean’s List Recipient - Morgan State University
- Award for Excellence in Service Learning for Commitment to Community Service- Morgan State University
Certification
- Psychiatric rehabilitation program specialist (PRP)
- Alcohol and Drug Trainee (ADT)
Timeline
Substance Abuse Counselor/ADT
Vice Prestige
12.2024 - Current
Therapeutic Integration Instructor (Intern)
The League for People with Disabilities
02.2023 - 05.2023
Case Manager
TIME Organization
02.2021 - Current
Help Desk Analyst II
nIT Network Infrastructure Technologies
12.2020 - 12.2021
Store Manager
A’Mood Beautiq
07.2019 - 09.2022
Patient Relations Specialist
Chesapeake Urology
02.2019 - 12.2020
Accounts Receivable Clerk
Concentra
09.2017 - 02.2019
Masters of Science - Clinical Mental Health Counseling and Rehabilitation
Coppin State University
Bachelors Of Science - Psychology
Morgan State University
Criminal Justice -
Elizabeth City State University