Sibley Rogers
Hephzibah,GA
Summary
At Springwood Veterinary Clinic, I excelled in general care and client communication, significantly enhancing patient outcomes and satisfaction. My expertise in surgical assistance and medical record-keeping, coupled with a proactive approach, contributed to a cohesive team environment and improved clinic efficiency. Veterinary assistant with relevant experience and specific expertise in patient care. Recognized for quick learning and dedication to excellent animal care and client service. Hardworking and passionate job seeker with strong organizational skills eager to secure any entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Reliable employee known for handling temperamental animals with relative ease and gentleness. Create individualized play sessions for high energy dogs. Willing to take on additional shifts while providing great care to animals. Dedicated candidate with extensive experience providing support to animals. Skilled in monitoring animal vitals and meeting task deadlines. Highly organized and works well in team environments. Currently certified in "Innovations for treatment if canine allergic dermatitis" and "Librela (bedinvetmab injection) - the Canadian/Clinical impressions" through Zoetis.
Overview
6
6
years of professional experience
Work History
Veterinary Technician/Assistant
Springwood Veterinary Clinic
03.2024 - Current
- Provided compassionate care for animals during their stay at the clinic, creating a positive experience for both pets and owners.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Facilitated efficient appointment scheduling by handling phone calls, emails, and walk-in inquiries from clients.
- Assisted with radiographic imaging procedures to provide veterinarians with vital information needed to make accurate diagnoses and treatment recommendations.
- Supported veterinary team with timely documentation of patient records, enabling accurate tracking of treatment plans and progress.
- Collaborated with the veterinary team in emergency situations, providing critical support to stabilize patients quickly and effectively.
- Administered medications to animals in treatment and documented changes in condition.
- Promoted animal welfare through educating pet owners on proper nutrition, exercise, and grooming habits.
- Enhanced clinic efficiency by maintaining clean and organized work areas, preparing instruments, and sterilizing equipment.
- Managed inventory of medical supplies, ensuring adequate stock levels for uninterrupted patient care services.
- Aided in dental cleanings for patients as part of preventative healthcare measures, promoting long-term oral health for pets under our care.
- Educated caregivers and guardians on animal care, nutrition, medical conditions and disease management.
- Maintained strict adherence to safety protocols when handling animals to minimize risk of injury or illness transmission between staff members or other patients.
- Contributed to successful surgeries by providing pre-and post-operative care for patients, ensuring a smooth recovery process.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Assisted in training new Veterinary Technician Assistants to ensure they were properly prepared for their roles within the clinic, creating a cohesive team environment.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Maintained accurate pharmacy records and controlled drug, anesthesia and heartworm test logs.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Improved patient care by assisting veterinarians in administering treatments and medications.
- Supported the veterinarian during euthanasia procedures by comforting clients throughout the difficult process while demonstrating empathy toward their emotional needs.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Assisted in diagnosing medical conditions by collecting samples for laboratory testing and performing routine diagnostic procedures.
- Collected patient biopsies and blood samples for laboratory analysis.
- Restrained animals to protect veterinarians from potential harm.
- Kept detailed records of animal treatments and medications.
- Prepared animals for surgical procedures.
- Performed testing and completed blood counts.
- Collected and processed samples for laboratory testing.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Observed animals for signs of distress or illness.
- Collected and prepared specimens and samples for outside laboratory analysis.
- Followed safety protocols for handling animals.
Veterinary Receptionist
Springwood Veterinary Clinic
01.2024 - 03.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Printed prescription requests and queries in compliance with practice protocol.
Store Manager
Burke Beverage Outlet
06.2022 - 11.2023
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Cashier
Belk Department Store
12.2021 - 05.2022
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Identified and resolved discrepancies and errors in customer accounts.
Cashier Manager
Vogtle Quick Stop
01.2019 - 01.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Burke County High School
Waynesboro, GA05.2018
Skills
- Client Communication
- Emergency Care
- Medical record-keeping
- Post Operative Care
- Vaccine administration
- Surgical Assistance
- Veterinary Terminology
- Euthanasia Assistance
- Wound Management
- Specimen Collection
- Nail Trimming
- Intravenous injection
- Medical History Collection
- Parasite control
- Suture removal
- Fluorescein stain test
- Intramuscular injection
- Ear sample collection
- Lab operations
- Controlled Substance Management
- IV Medication Administration
- Instrument pack sterilization
- Euthanasia
- X-ray review
- General anesthesia monitoring
- Heartworm diagnostic testing
- Anal sac expression
- Patient Monitoring
Timeline
Veterinary Technician/Assistant
Springwood Veterinary Clinic
03.2024 - Current
Veterinary Receptionist
Springwood Veterinary Clinic
01.2024 - 03.2024
Store Manager
Burke Beverage Outlet
06.2022 - 11.2023
Cashier
Belk Department Store
12.2021 - 05.2022
Cashier Manager
Vogtle Quick Stop
01.2019 - 01.2022
High School Diploma -
Burke County High School
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