Sibley Zorzoli

• Took inbound and outbound calls with prospective clients to understand their needs and help match them with the right health insurance plan.
• Explained coverage options, premiums, deductibles, and enrollment requirements in a way clients could easily understand while staying compliant with carrier and state guidelines.
• Built quick rapport, handled objections, and moved clients through the sales process with confidence and empathy.
• Consistently exceeded sales expectations through handling objections and using a solution-oriented one call close approach, without the use of high pressure sales tactics.
• Closed 41 out of 79 leads maintaining a 51% close rate last month.
• Maintained a high customer satisfaction rate with a 14% chargeback average.
• Strong closer with solid consultative sales skills in a high-volume call center environment.

Developed strong customer relationships leading to increased sales.

Achieved successful deal closures in one call.

Successfully identified and addressed priority areas.

Resolved challenges by overcoming objections.

Increased revenue streams through strategic upselling.

Assessed customer requirements, identified suitable products, tailored pitches accordingly.