SicilliRebecca Stephens
Killeen
Summary
Professional tax advisor with deep expertise in tax code, compliance, and regulations. Proven ability to collaborate with teams and adapt to changing needs while delivering accurate and timely results. Strong analytical skills, attention to detail, and effective communication ensure reliability and success in high-pressure environments. Highly skilled in preparing and reviewing tax returns, financial statements, and providing strategic tax planning advice. Customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Tax Preparer
H&r Block Tax Svc
11.2021 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Assisted clients in resolving IRS notices and audits by providing expert advice and timely communication.
- Successfully resolved client disputes with the IRS by providing detailed documentation, negotiating on their behalf, and ensuring a fair resolution.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Correctional Officer
Texas Department Of Criminal Justice
05.2016 - 11.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Customer Service Representative
Presidium Learning
01.2019 - 05.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reduced call resolution time through efficient problem-solving and communication skills.
Education
GED -
Morgan Hill Community
Morgan Hill, CA06-2005
Skills
- Local, state, and federal tax returns
- Income tax preparation
- Document preparation
- Organization skills
- Bookkeeping
- Tax return preparation
- Customer service
- Customer support
- Data entry
- Customer satisfaction
- Complaint resolution
Languages
English (Fluent)
Accomplishments
- Completed more than 15748 tax returns between business and individual during 2022-2025's tax season.
- Ranked #1 in Spruce for 3years straight.
- Ranked #5 in products for 2025.
Timeline
Tax Preparer
H&r Block Tax Svc
11.2021 - Current
Customer Service Representative
Presidium Learning
01.2019 - 05.2019
Correctional Officer
Texas Department Of Criminal Justice
05.2016 - 11.2021
GED -
Morgan Hill Community
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