Summary
Overview
Work History
Education
Skills
Timeline
Generic
Siddeeqah Dashields

Siddeeqah Dashields

Wyncote,PA

Summary

Dependable customer service representative equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer and patient satisfaction.

Overview

24
24
years of professional experience

Work History

Bed Coordinator

Temple University Hospital
06.2021 - Current

Coordinate bed assignments and utilization for a specific area, including admissions, transfers, and discharges

Communicate with physicians and nurses about patient admissions, treatment plans, and bed availability

Coordinate unit to unit moves to open beds as needed

Assess the availability of rooms and place patients in the right bed at the right time

CUSTOMER ASSISTANCE REPRESENTATIVE

American Airlines
03.2015 - Current
  • Offered guest check-in services upon arrival, greeting guests and confirming reservations during pre-flight procedures
  • Tracked flight delays, announcing related impacts to customers waiting at airport gates
  • Verified identification and travel documents to board passengers for departure
  • Maintained prescribed sanitation and social distancing measures to promote customer and employee safety.

LABOR AND DELIVERY REGISTRAR

Abington Hospital
06.2019 - 06.2021
  • Verified patient demographic data, forms, and insurance information
  • Kept anxious patients calm by explaining upcoming procedures and answering questions
  • Facilitated flow of communication and information to all members of department
  • Delivered an excellent service experience with friendly, compassionate, and helpful demeanor.

HOSPITAL REGISTRAR

Penn Presbyterian Medical Center
01.2012 - 08.2014
  • Delivered an excellent service experience with friendly, compassionate, and helpful demeanor
  • Took patient information and scanned into EMR, ensuring accurate records and patient authorizations
  • Admitted patients, recorded assigned room, and printed patient labels on admission to hospital
  • Maintained compliance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.

ADMISSIONS SUPERVISOR

Manheim Medical Center
06.2000 - 12.2011
  • Advised patient of any preparations required for scheduled procedures
  • Scheduled and confirmed patients for diagnostic appointments, consultations and procedures
  • Scanned reports, patient consent forms, and chart forms into patient record
  • Triaged and routed phone calls, took messages, and followed-up to verify receipt of critical information.

Education

Associate of Arts - Early Childhood Education -

Community College of Philadelphia
Philadelphia, PA
05.2021

CDA Credential -

Child Development Associate
Philadelphia, PA
06.2010

Pharmacy Tech -

Lincoln Technical Institute
Philadelphia, PA
06.2007

Home Health Aide - Home Health Aide -

Lincoln Technical Institute
Philadelphia, PA
06.2007

High School Diploma -

Cheltenham High School
Wyncote, PA
06.1995

Skills

  • Administrative support
  • Multi-line telephones
  • Navi Net
  • Epic
  • SMS
  • Task prioritization
  • Verbal communication
  • Database administration
  • Admissions and registrations
  • Verification and eligibility
  • Counseling and advice
  • Customer relations
  • Microsoft Office

Timeline

Bed Coordinator

Temple University Hospital
06.2021 - Current

LABOR AND DELIVERY REGISTRAR

Abington Hospital
06.2019 - 06.2021

CUSTOMER ASSISTANCE REPRESENTATIVE

American Airlines
03.2015 - Current

HOSPITAL REGISTRAR

Penn Presbyterian Medical Center
01.2012 - 08.2014

ADMISSIONS SUPERVISOR

Manheim Medical Center
06.2000 - 12.2011

Associate of Arts - Early Childhood Education -

Community College of Philadelphia

CDA Credential -

Child Development Associate

Pharmacy Tech -

Lincoln Technical Institute

Home Health Aide - Home Health Aide -

Lincoln Technical Institute

High School Diploma -

Cheltenham High School
Siddeeqah Dashields