Siddhartha Madhavaram

◦ Created Workflows, Flows, Sub-flows, Actions and Decision Tables to automate the process in ServiceNow.

◦ Built custom reports and dashboards for enhanced tracking of IT service delivery and operational efficiency

◦ Developed and maintained REST, SOAP integrations with third-party tools for delivering robust and scalable solutions.

◦ Implemented Scripted REST API’s, Outbound REST messages for internal and cloud third-party applications.

◦ Integrated ServiceNow with third-party applications such as JIRA, Microsoft teams, Slack and other spokes.

◦ Responsible for the evaluation, recommendation and build out of customer requirements on the ServiceNow platform utilizing ServiceNow defined best practices for configuration and development.

• Researched best practices for development activities including scripting techniques, UI patterns.
• Implemented system integrations with external applications using web services, APIs, JDBC and ODBC Connectors.

◦ Developed and deployed customized applications for Financial Services Operations (FSO) for banking and insurance sectors using ServiceNow, enhancing operational efficiency and client satisfaction.

• Analyzed user stories, designed process flows, and wrote scripts for automation of ServiceNow tasks.

◦ Designed and implemented specialized applications for banking and insurance clients, addressing unique operational needs and regulatory requirements.

◦ Successfully integrated ServiceNow with existing financial systems to facilitate seamless data exchange and improve operational efficiency.

◦ Led complex workflow automation initiatives leveraging Process Automation Designer for seamless process optimization.

◦ Designed and executed dispute chargeback eligibility rules for Visa and Mastercard, improving transaction dispute resolution.

◦ Implemented sub-flows, actions, and decision tables for Visa and Mastercard chargeback eligibility rules.

• Collaborated with other developers in order to create an integrated solution that meets the needs of customers.
• Maintained a high level of customer satisfaction by resolving issues quickly and efficiently.

◦ Created and maintained Service Catalog Items and order guides, designing custom forms, implementing dynamic fields, and automating fulfillment workflows to enhance user experience.

◦ Developed custom request fulfillment processes using Record Producers, Variables, and Variable Sets, ensuring seamless end-to-end functionality.

◦ Implemented scoped applications and created custom tables, ACL’s, Views, UI policies, Data policies by utilizing ServiceNow best practices.

Developed Client Scripts, Business Rules, Script Includes, Notifications, Scheduled Jobs, Transform Maps and UI Actions

• Researched best practices for development activities including scripting techniques, UI patterns.
• Configured the ServiceNow platform to ensure efficient operations.