SIDDHARTHA NAGPAL

• Managed 5 Retail outlets and Roasters with over 48 associates producing over 10M in Revenue
• B2B & B2C sales Collaborated with 5 Stores and Managers to direct day-to day operations including, Sales strategies, Costing, merchandising, scheduling, inventory control, loss Prevention, Menu development, HR Development and performance evaluations
• Fostered and Environment of Creativity and diversity to maximize succession planning and productivity, certification under SCA (Specialty coffee association)
• Awardees : 2nd Place A SHOT IN THE DARK, SMEs EXCELLECNE 50TOP 2022
• Directed all sales, staffing and operations of all the branches in QATAR
• Analyzed reports to maximize productivity of cross-functional teams
• Collaborated with corporate offices and universities to open 3 New Empire Outlet Stores
• Created new revenue streams through aggressive local stores marketing and Community involvement and increased the sales month by month
• Maintained patron satisfaction by monitoring, evaluating, and auditing food,
• Devised processes to boost long-term business success and increase profit levels.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Increased profit by streamlining operations.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Trained and guided team members to maintain high productivity and performance metrics.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Responsible for the smooth running of the 14 Food & Beverage outlets & its business performance

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established team priorities, maintained schedules and monitored performance.
• Maintaining high standards of spirits & wines, food, service, health and safety and helping to deliver best service to customers at all times
• Managed direct daily operations of Café,Restaurants & bar in HIA
• Assumed full responsibility for the strategic planning, business development, operations, sales and marketing, customer service, promotional activities, new product launches, cost containment and profit maximization
• Fostered a team atmosphere through improved training, communication and motivation
• Ensuring clear direction and employee preparedness, Training, P & L performance
• Daily and weekly reconciliation of sales/ end of week/ payroll
• In-depth understand of measurements and weights of drink levels
• Managing a team of 120 permanent and also casual bar staff & supervisors
• Working with the Food & Beverage Operations Manager in coordinating & planning for big events
• Re-evaluating the beverage & wine list offered, highlighting trends & new products to managers.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Developed detailed plans based on broad guidance and direction.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Managed direct daily operations of all the 8 outlets .Identify and estimate quantities of foods, beverages, and supplies to be ordered, Organize, plan and prioritize
• Make decisions and solve problems concerning menus and staff
• Judge the quality of food, preparation, and job applicants
• Process and analyze information when scheduling and budgeting.
• Record information about inventory and health practices
• Handle food, utensils, and book keeping materials
• Monitor food preparation and cleaning methods
• Managing the Alcoholic Beverages with the Inventory and excise book
• Inspect equipment and food deliveries
• Monitor and oversee purchases, menus, staff, and payroll, Guide, direct, and train staff
• Coordinate the work and activities of staff
• Perform administrative activities such as scheduling, budgeting, and payroll
• Monitors Guest Relations personnel repeat guests and other VIP are receive special recognition and service
• Communicate with customers, sales reps, and suppliers

• 1 Year & 3 Months)
• Taking care of 120 covers of Restaurant and 77 covers of Fine dine in Pan Asian
• Taking care of 3 sessions of BUFFETS & ALACARTE
• Monitors Guest Relations personnel repeat guests and other VIP are receive special recognition and service
• Establish and maintains effective employee relations
• Oversees maintenance of efficient repeat guest history system .Coordinating with Head chef for everyday usage and for best products
• Documentation of sales and purchase related transaction for future reference with correct Data Entry system
• Responsible for interaction with customer interest and quarries for best suit their need and continuous growth of company
• Responsible overall logistic service on ordering receiving and stocking and monitoring of sale with minimal write off and usage
• Demonstrated ability to make quick and accurate decisions
• Provide them 100 % customer service

• Managed to direct day-to day operations including sales strategies, merchandising, scheduling, and inventory control, loss prevention, HR development and performance evaluations
• Fostered an environment of creativity and diversity to maximize succession planning and productivity
• Directed all sales, staffing and operations of all the branches in AUH
• Took care of each and every aspect of UAE operations which includes but not limited to store operations, recruitment and training, costing, budgeting, menu planning, business development, purchasing, payroll, publicrelation, customer service etc.

• Started as, and eventually promoted to, , Store Manager and MUM
• Handled the highest sales volume store in entire Middle East with revenue of 4 million USD annually
• Completed the entire training and certification program by Starbucks Company - BTP, SSTP, RMT, Coffee Master, ISLC,MCM
• Achieved the highest Shoppe results (100%) and always exceeded in achieving the budgets and all P&L targets
• Led new product development/introduction & managed existing products, including product update and retirement, increasing new customer's by40% & return customers by90%
• Trained more than 200 staffs from Barista to District manager level in 5&1/2 years
• Awarded as a best manager from Starbucks coffee along with M.U.G, BRAVO Service award.

• Taking and placing order
• Working as a cashier and settling the day and managing cash
• Making products as per standard
• Apply hygiene standards while making and serving the products
• Training new crew as per Pizza hut standard
• Reporting to Shift manager
• Helping in inventory and cost shrinkage.