Adelynn Lovelace
Edmond,OK
Summary
Dynamic leader with proven expertise in staff management and customer service honed at Stella Nova Crafted Coffee. Excelled in training and mentoring, driving team productivity, and enhancing customer satisfaction. Skilled in inventory control and financial management, significantly contributing to sales growth and operational efficiency. Achieves results through attention to detail and effective decision-making.
Overview
3
3
years of professional experience
Work History
Supervisor
Stella Nova Crafted Coffee
03.2023 - 11.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Counted cash drawers at the beginning and end of shifts, ensuring accuracy in cash flow and reporting.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Trained new hires in espresso preparation, customer service, and store procedures.
- Coordinated inventory management and assisted in product ordering, contributing to increased sales.
- Fostered a warm, welcoming environment for customers, resulting in high return clientele.
- Maintained health and safety standards, ensuring a clean and efficient workspace.
- Managed team breaks and schedules to ensure proper staffing at all times.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Supervisor
Tropical Smoothie Cafe
09.2022 - 03.2023
- Led a team of smoothie makers and servers, ensuring quick, friendly service and smooth operations.
- Managed scheduling, ensuring shifts were always adequately staffed.
- Handled customer inquiries, complaints, and feedback to ensure satisfaction.
- Assisted with inventory and quality control, maintaining the freshness of ingredients and supplies.
- Boosted overall sales by introducing seasonal promotions and upselling strategies.
- Counted cash drawers and managed register accuracy throughout shifts.
- Oversaw employee breaks and team rotations to maintain optimal performance during peak hours.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Team Member
Eileens Colossal Cookies
07.2021 - 09.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted customers in selecting from a variety of freshly baked cookies and desserts.
- Provided exceptional service in a fast-paced environment, maintaining positive customer relations.
- Assisted in baking and packaging cookies, ensuring product consistency and quality.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
No Degree - In Progress
Epic Charter Schools
Edmond, OKSkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Inventory control
- Staff development
- Team building
- Project planning
- Financial management
- Waste reduction
Timeline
Supervisor
Stella Nova Crafted Coffee
03.2023 - 11.2024
Supervisor
Tropical Smoothie Cafe
09.2022 - 03.2023
Team Member
Eileens Colossal Cookies
07.2021 - 09.2022
No Degree - In Progress
Epic Charter Schools
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