SIDDU HALKATTI

Governance, Risk, and Compliance (GRC):

• Led end-to-end internal and external audits, including reviewing SOWs/MSAs, defining audit scope, evaluating controls (TOD/TOE), and conducting FMEA reviews.
• Facilitated closing meetings, tracked corrective actions, and ensured timely closure of findings.
• Acted as a liaison between audit teams, clients, and stakeholders to drive compliance and risk mitigation.

Compliance Management:

• Ensured adherence to legal, statutory, and internal policies.
• Coordinated audits and maintained regulatory compliance, using Power BI dashboards to report compliance status and trends to leadership.

Training and Awareness:

• Developed and delivered GRC training and awareness sessions, addressing employee queries and promoting a culture of compliance.

Reporting and Analytics:

• Tracked KPIs and compliance metrics across pan-India processes using Power BI.
• Delivered regular insights to leadership for informed decision-making and continuous improvement.

Internal Audits:

• Planned and executed audits by creating checklists, collecting evidence, and preparing reports.
• Reviewed SOPs, conducted walkthroughs, aligned processes with the NIST framework, and managed risk mitigation plans. Monitored KPIs and created Power BI dashboards and monthly reports.

External Audits:

• Supported ISAE 3402 SOC, ISO 9001, and ISO 27001 audits by preparing documentation, ensuring ISMS readiness, and participating in opening meetings.

Special Audits & Reviews:

• Audited IT, HR, Finance, Admin, and Airline processes, including incident, change management, and access controls.

Project Involvement:

• Contributed to the CAPA project to standardize processes alongside DevOps and SDLC teams.

Documentation & Reporting:

• Created and reviewed IMS documents and performed internal control testing, ensuring timely closure of audit findings.

Operations & Quality Management:

• Managed ticket reissuance queues, audited errors, and issued corrective memos. Conducted audits across Sales, Exchange, and Refunds, while handling client disputes and ensuring SLA compliance.

Leadership & Training:

• Led the team in the Team Leader’s absence, trained new users, and maintained a training resource library. Monitored team performance and implemented quality checks.

Error Analysis & Improvement:

• Analyzed error logs, implemented corrective action plans, and tracked outcomes to improve accuracy and efficiency.

Client & Communication Management:

• Handled client interactions via email and calls, providing feedback and resolving queries. Known for strong interpersonal and problem-solving skills.

Projects:

• Contributed to three pilot projects, including one with Sabre focused on ticketing, exchange, and refund processing.

• Handling Client Disputes
• SOP Documents
• Process Analysis
• Best Practices Compliance