Designed, implemented, and maintained complex IT infrastructure solutions, including network systems, servers, and storage environments, to support business operations and scalability.
Developed and executed disaster recovery plans and procedures, ensuring business continuity and data integrity in the event of system failures or disasters.
Evaluated emerging technologies and industry trends to recommend innovative solutions for optimizing IT infrastructure and enhancing organizational productivity.
Provided technical expertise and support to internal stakeholders, resolving complex IT issues and troubleshooting network/system problems in a timely manner.Led cross-functional teams in the successful planning, execution, and delivery of IT projects, ensuring adherence to timelines, budgets, and quality standards.
Implemented Agile methodologies to streamline project workflows, resulting in a 20% increase in project efficiency.
Collaborated with stakeholders to define project scope, objectives, and deliverables, fostering strong relationships and facilitating effective communication.
Conducted risk assessments and mitigation strategies to proactively address potential project roadblocks, minimizing disruptions and ensuring project success.
Provided mentorship and guidance to team members, promoting professional development and enhancing overall team performance.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Operations Professional
S2 IT GROUP
12.2022 - 12.2023
Configured hardware, devices, and software to set up work stations for employees.
Collaborated with cross-functional teams to design and implement company-wide technology solutions.
Championed cybersecurity initiatives by implementing advanced threat detection measures and employee training programs.
Maintained servers and systems to keep networks fully operational during peak periods.
Education
MS IN IT - Information Technology
Cumberland University
Lebanon, TN
05.2025
MBA - Health Care
University of North Alabama
Florence, AL
12.2022
Skills
Project Management
Agile Methodologies (Scrum, Kanban)
Team Leadership and Mentorship
Technical Proficiency (Networking, Systems Administration)
Risk Management and Mitigation
Stakeholder Communication and Relationship Management