Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sidlayin Duran

Glendale,AZ
Sidlayin Duran

Summary

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Experienced Customer Service Representative, Professional Fluent in both Spanish and English , Dynamic individual with hands-on experience in Office Support occupations and CSR and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

9
years of professional experience

Work History

Sevita Mentor

Direct Support Professional
05.2025 - Current

Job overview

Provided specialized care focused on enhancing the well-being of individuals with developmental and intellectual disabilities.

  • Assisted clients with daily living tasks such as bathing, grooming, dressing, meal preparation, and medication reminders
  • Encouraged and supported clients’ independence and participation in community and recreational activities
  • Documented daily progress, behavior changes, and care plans accurately and timely
  • Collaborated with healthcare professionals, families, and case managers to ensure quality care
  • Maintained a safe, respectful, and supportive environment tailored to each individual’s needs
  • Trained in crisis intervention, communication skills, and person-centered planning

Department of Public Social Services

Office Support Assistant
07.2024 - 10.2024

Job overview

  • Managed and coordinated social service programs and initiatives to support community welfare, ensuring compliance with county regulations and enhancing service delivery to diverse populations.

Home Depot

Customer Service Chat & Phone Representative
08.2019 - 04.2024

Job overview

  • Respond to customer queries promptly and document issues and resolutions to enhance service efficiency and customer satisfaction.
  • Identify website errors and collaborate with IT teams to ensure seamless online interactions for customers.
  • Facilitate order processes by managing customer orders, checking order statuses, and coordinating with carriers and vendors.

Sunglasses Hut

Store Manager – Sales Manager
05.2016 - 08.2018

Job overview

  • Led and motivated a team to enhance performance and achieve sales targets.
  • Demonstrated strong decision-making skills and responsibility in managing daily store operations.
  • Analyzed sales figures to identify trends and optimize sales strategies.

Education

YPIC
Yuma Az

from Nursing
04.2015

Arizona Western College
Yuma, AZ

from Clerical Support Occupations
10.2008

PPEP TECH Charter School
Somerton, AZ

General Education Diploma from General Education GED
09.2004

Skills

  • Maintain Excellent Written and Oral Communication Skills
  • Able to Diffuse Difficult Customer Situations With Tact and Ease
  • Multi-Task in a High Volume, High Stress Environment
  • Strong Knowledge
  • Live Chat
  • Makeup Application
  • Teaching
  • Cold Calling
  • Communication Skills
  • Customer Service
  • Computer Skills
  • Store Management Experience
  • Tutoring
  • Retail Sales
  • Management
  • Sales
  • Bilingual
  • Spanish
  • English
  • Store Management
  • Client support
  • Time management
  • First aid and safety
  • Compassionate caregiving
  • Medication administration
  • Behavioral management
  • Housekeeping tasks
  • Decision-making support
  • Relationship building
  • Direct patient care
  • Transportation
  • Appointment scheduling
  • Patient care
  • Client transportation
  • Goal setting
  • Recreational activities

Timeline

Direct Support Professional

Sevita Mentor
05.2025 - Current

Office Support Assistant

Department of Public Social Services
07.2024 - 10.2024

Customer Service Chat & Phone Representative

Home Depot
08.2019 - 04.2024

Store Manager – Sales Manager

Sunglasses Hut
05.2016 - 08.2018

YPIC

from Nursing

Arizona Western College

from Clerical Support Occupations

PPEP TECH Charter School

General Education Diploma from General Education GED