Sidlayin Duran

Provided specialized care focused on enhancing the well-being of individuals with developmental and intellectual disabilities.

• Assisted clients with daily living tasks such as bathing, grooming, dressing, meal preparation, and medication reminders
• Encouraged and supported clients’ independence and participation in community and recreational activities
• Documented daily progress, behavior changes, and care plans accurately and timely
• Collaborated with healthcare professionals, families, and case managers to ensure quality care
• Maintained a safe, respectful, and supportive environment tailored to each individual’s needs
• Trained in crisis intervention, communication skills, and person-centered planning

• Managed and coordinated social service programs and initiatives to support community welfare, ensuring compliance with county regulations and enhancing service delivery to diverse populations.

• Respond to customer queries promptly and document issues and resolutions to enhance service efficiency and customer satisfaction.
• Identify website errors and collaborate with IT teams to ensure seamless online interactions for customers.
• Facilitate order processes by managing customer orders, checking order statuses, and coordinating with carriers and vendors.

• Led and motivated a team to enhance performance and achieve sales targets.
• Demonstrated strong decision-making skills and responsibility in managing daily store operations.
• Analyzed sales figures to identify trends and optimize sales strategies.