St Joseph County Police Department (Jail Division)
Mishawaka,IN
1
Certification
14
years of professional experience
Adaptable professional with 11+ years of experience and a proven knowledge of confidential correspondence, data entry, and operating policies & procedures. Aiming to leverage my skills to successfully fill the Customer Service role at your company.
Work History
Corrections Officer / Booking Officer
10 Years 11 Months
St Joseph County Police Department (Jail Division) | 08.2015 - Current
Record information, such as inmate identification, charges, court dates, and incidences of inmate disturbance, and keep hourly logs of activities.
Monitor and impose conduct of inmates according to the established policies and procedures, to maintain the safety and security of the jail.
Conduct Court; providing legal council and Judges with accurate documentation while maintain a controlled environment.
Provide supervising staff oral and written reports of inmate disturbances, rule violations, and unusual occurrences.
Arrange daily schedules for inmates including library visits, work assignments, family visits, and counseling appointments.
Conduct physical searches of inmates for contraband, weapons, and drug paraphernalia.
Provide the public with information while maintain security.
Process payment of individualized bails and input accurate judicial paperwork.
Customer Service Representative
3 Years 2 Months
MGE Wholesale | 03.2021 - 05.2024
Resolved customer inquiries through effective communication and problem-solving techniques.
Processed orders accurately using company-specific software to ensure timely fulfillment.
Track and resolve warranty issues and returns through the manufacturer.
Developed and implemented strategies to enhance customer satisfaction. Leading to a sales subset of my position.
Greet guest and provide hospitality while waiting for their appointments.
Maintain accurate customer account information.
Communicate statistics and customer concerns during daily company-wide meeting.
Administrative Assistant
1 Year 3 Months
St. Joseph County Police Department (Warrants Division) | 08.2018 - 11.2019
Operate and maintain certification and security clearance for the use of the National Crime Information Center (NCIC) and Indiana Data and Communications System (IDACS).
Input detailed personal data from court documents into local and national warrant systems.
Set up and maintain paper and electronic filing systems for court records, warrants, and sentencing orders.
Facilitate communication between local and national agencies regarding the transportation of wanted individuals.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Daycare Assistant
1 Year 2 Months
ICE Athletic Center | 06.2014 - 08.2015
Observe and monitor children's play activities.
Maintain a safe play environment.
Dress children and change diapers.
Read to children and teach them simple painting, drawing, handicrafts, and songs.
Closing Shift Supervisor
1 Year 5 Months
Sweet Frog Frozen Yogurt | 03.2012 - 08.2013
Record and secure funds regarding the cash register, drop money, coupons, and refunds.
Handle a wide variety of customer service complaints and issues.
Keep records of employees' attendance and hours worked.
Maintain the security of the property, building, and funds.
Requisition materials, supplies, equipment parts, or repair services.
Receptionist
1 Year 1 Month
Tangles Hair Salon | 02.2012 - 03.2013
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Provide information about the salon, such as services provided.
Keep a current record of staff members' availability.
Schedule appointments and maintain and update appointment calendars.
Receive payment and record receipts for services.
Education
Certification Phlebotomy
Ivy Tech | South Bend, IN | 01-2014
B.S. - Elementary Education
Indiana University South Bend | South Bend, IN | 07-2013
Completed coursework towards B.S.
Field Training Instructor
Indiana Poilice Academy | Plainfield, IN
* Crisis Intervention Team
*40hr Pre-basic (Firearm Cert.)
*Field Training Officer
*Field Training instructor
*G.L.O.V.E. instructor
*Breath Test operator
Skills
Adaptable and able to work under pressure.
Self-motivated with a possessive attitude and a willingness to learn.
Verbal communication
De-escalation techniques
Relationship building and management
Crisis management
Certification
Certified Phlebotomist
Languages
English
Full Professional
American Sign Language
Full Professional
Timeline
Customer Service Representative
MGE Wholesale
03.2021 - 05.2024Read More
Administrative Assistant
St. Joseph County Police Department (Warrants Division)
08.2018 - 11.2019Read More
Corrections Officer / Booking Officer
St Joseph County Police Department (Jail Division)