CAREER OBJECTIVE
Overview
Work History
Education
Skills
Certification
Languages
Timeline

Sidney Bayles (Harman)

St Joseph County Police Department (Jail Division)
Mishawaka,IN
1
Certification
14
years of professional experience

Adaptable professional with 11+ years of experience and a proven knowledge of confidential correspondence, data entry, and operating policies & procedures. Aiming to leverage my skills to successfully fill the Customer Service role at your company.

Work History

Corrections Officer / Booking Officer

10 Years 11 Months
St Joseph County Police Department (Jail Division) | 08.2015 - Current
  • Record information, such as inmate identification, charges, court dates, and incidences of inmate disturbance, and keep hourly logs of activities.
  • Monitor and impose conduct of inmates according to the established policies and procedures, to maintain the safety and security of the jail.
  • Conduct Court; providing legal council and Judges with accurate documentation while maintain a controlled environment.
  • Provide supervising staff oral and written reports of inmate disturbances, rule violations, and unusual occurrences.
  • Arrange daily schedules for inmates including library visits, work assignments, family visits, and counseling appointments.
  • Conduct physical searches of inmates for contraband, weapons, and drug paraphernalia.
  • Provide the public with information while maintain security.
  • Process payment of individualized bails and input accurate judicial paperwork.

Customer Service Representative

3 Years 2 Months
MGE Wholesale | 03.2021 - 05.2024
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Processed orders accurately using company-specific software to ensure timely fulfillment.
  • Track and resolve warranty issues and returns through the manufacturer.
  • Developed and implemented strategies to enhance customer satisfaction. Leading to a sales subset of my position.
  • Greet guest and provide hospitality while waiting for their appointments.
  • Maintain accurate customer account information.
  • Communicate statistics and customer concerns during daily company-wide meeting.

Administrative Assistant

1 Year 3 Months
St. Joseph County Police Department (Warrants Division) | 08.2018 - 11.2019
  • Operate and maintain certification and security clearance for the use of the National Crime Information Center (NCIC) and Indiana Data and Communications System (IDACS).
  • Input detailed personal data from court documents into local and national warrant systems.
  • Set up and maintain paper and electronic filing systems for court records, warrants, and sentencing orders.
  • Facilitate communication between local and national agencies regarding the transportation of wanted individuals.
  • Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

Daycare Assistant

1 Year 2 Months
ICE Athletic Center | 06.2014 - 08.2015
  • Observe and monitor children's play activities.
  • Maintain a safe play environment.
  • Dress children and change diapers.
  • Read to children and teach them simple painting, drawing, handicrafts, and songs.

Closing Shift Supervisor

1 Year 5 Months
Sweet Frog Frozen Yogurt | 03.2012 - 08.2013
  • Record and secure funds regarding the cash register, drop money, coupons, and refunds.
  • Handle a wide variety of customer service complaints and issues.
  • Keep records of employees' attendance and hours worked.
  • Maintain the security of the property, building, and funds.
  • Requisition materials, supplies, equipment parts, or repair services.

Receptionist

1 Year 1 Month
Tangles Hair Salon | 02.2012 - 03.2013
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Provide information about the salon, such as services provided.
  • Keep a current record of staff members' availability.
  • Schedule appointments and maintain and update appointment calendars.
  • Receive payment and record receipts for services.

Education

Certification Phlebotomy

Ivy Tech | South Bend, IN | 01-2014

B.S. - Elementary Education

Indiana University South Bend | South Bend, IN | 07-2013
Completed coursework towards B.S.

Field Training Instructor

Indiana Poilice Academy | Plainfield, IN

* Crisis Intervention Team

*40hr Pre-basic (Firearm Cert.)

*Field Training Officer

*Field Training instructor

*G.L.O.V.E. instructor

*Breath Test operator

Skills

Adaptable and able to work under pressure.
Self-motivated with a possessive attitude and a willingness to learn.
Verbal communication
De-escalation techniques
Relationship building and management
Crisis management

Certification

Certified Phlebotomist

Languages

English
Full Professional
American Sign Language
Full Professional

Timeline

Customer Service Representative

MGE Wholesale
03.2021 - 05.2024Read More

Administrative Assistant

St. Joseph County Police Department (Warrants Division)
08.2018 - 11.2019Read More

Corrections Officer / Booking Officer

St Joseph County Police Department (Jail Division)
08.2015 - CurrentRead More

Daycare Assistant

ICE Athletic Center
06.2014 - 08.2015Read More

Closing Shift Supervisor

Sweet Frog Frozen Yogurt
03.2012 - 08.2013Read More

Receptionist

Tangles Hair Salon
02.2012 - 03.2013Read More

Indiana University South Bend

B.S. from Elementary Education
Read More

Ivy Tech

Certification Phlebotomy
Read More

Indiana Poilice Academy

Field Training Instructor
Read More
Sidney Bayles (Harman)