Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SIDNEY CABAN

Apple Valley,CA

Summary

Seeking an employment position with an organization that will allow me to gain professional growth, and utilize my skills to assist in the achievement of its mission statement.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Programs Clerk

Geo Group Inc
Adelanto, CA
04.2025 - Current
  • Supported the detainee populations needs by working in the recreation, law library, and religious services department as needed. Responding to verbal and written requests in a timely manner.
  • Assisted program managers in achieving project goals through diligent data entry, and record-keeping.
  • Improved accuracy of participant records by performing regular audits and updates within the database system.
  • Maintained confidentiality of sensitive participant information by adhering strictly to privacy policies and established protocols.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Edited and proofread documents for accuracy and completeness.
  • Compiled and analyzed data to produce reports.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Trained new staff on reception protocols and customer service standards, promoting a collaborative environment.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.

Sales Associate/Customer Service Representative

Kohls Corp
09.2017 - 03.2020
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed customer accounts, ensuring accurate information and timely updates in the system.
  • Maintained accurate records of customer interactions, facilitating seamless follow-up and issue resolution.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Science A.S Degree -

Associate of Science - Psychology

Victor Valley College
Victorville, CA
06-2024

Associate of Science - Math And Science

Victor Valley College
Victorville, CA
12-2021

Skills

  • Record Keeping
  • Data entry
  • Excellent communication
  • Customer Service

Certification

  • Basic Life Support ( CPR & AED)
  • VVC Foundation Scholarship

Timeline

Programs Clerk

Geo Group Inc
04.2025 - Current

Sales Associate/Customer Service Representative

Kohls Corp
09.2017 - 03.2020

Science A.S Degree -

Associate of Science - Psychology

Victor Valley College

Associate of Science - Math And Science

Victor Valley College

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